Settings and activity

52 results found

1. Forward calls from user extension to company main number

   12 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Holger supported this idea  ·  Jul 11, 2024

2. Add the ability to forward calls to an internal number instead of an extension

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Holger supported this idea  ·  Jul 11, 2024

3. Call waiting options

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Holger commented  ·  Jun 11, 2024  ·  Edit…  ·  Delete…

   Good morning, TBD after Q3 2023 is quite over, is there any news on when it will be finally implemented?
   Best Regards,
   Holger

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   Holger supported this idea  ·  Apr 4, 2024
   Holger shared this idea  ·  Oct 13, 2023

4. Bring back the option to keep app in foreground at all times

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Holger supported this idea  ·  Apr 4, 2024

5. Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Holger supported this idea  ·  Apr 4, 2024
   Holger shared this idea  ·  Mar 21, 2023

6. more granular work hours schedule

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Holger supported this idea  ·  Apr 4, 2024
   Holger shared this idea  ·  Apr 25, 2023

7. see all direct call forwardings in (downloaded) user list

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Holger supported this idea  ·  Apr 4, 2024
   Holger shared this idea  ·  Feb 2, 2023

8. make call handling rights more granular in roles

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Holger supported this idea  ·  Apr 4, 2024
   Holger shared this idea  ·  Feb 2, 2023

9. different export file formats for the same report gives different data - what shouldn't be

   13 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Holger shared this idea  ·  Jul 31, 2023

10. Please add the ability to have multiple group managers for a usergroup.

    29 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Holger supported this idea  ·  Apr 4, 2024
    Holger shared this idea  ·  Mar 13, 2023

11. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Holger shared this idea  ·  Aug 23, 2023

12. Call Waiting options to redirect when turned off

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Undo Button

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Holger supported this idea  ·  Apr 4, 2024

14. Pre-assign a number to be ported in without mapping.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Show Original callers number when Transferring calls to Contact Centre

    21 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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16. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Holger supported this idea  ·  Apr 4, 2024

17. Add a feature that enables DND to turn on while the user is in an active call.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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