← RingCentral Ideas

Settings and activity

92 results found

  1. Park Presence recall timer

    14 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  2. Ability to Login/Logout from Call Queues on Desktop Phones

    27 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  3. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Embed agent into RingEX

    49 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  5. Separate Directories in Multi-Site Environment

    55 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.

    45 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Allow Softphone to be after a desk phone is user's Ring Group

    23 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Allow admins to see and turn off users DND from ServiceWeb

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  9. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    43 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Role/Permission for ordering billable items (numbers, users, devices, meetings)

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Ability to use AD group membership for SSO versus email

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Make Billing Currency a System Admin selectable attribute

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  13. Ability to Route Contact Center calls back to RingEX Queues

    12 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  14. Ability to remove/hide users from the directory/contact list

    62 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. AI/NLU for Voice Bots (IVR)

    11 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  16. Remove the audible web chat noise when launching Service Web

    14 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  17. With Multi-site feature, need ability to rename Main site from 'company'

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  18. Automate the provisioning of TAS Bypass Numbers

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  19. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  20. Position in Queue Announcement

    46 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
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