Settings and activity

65 results found

1. desk phone label name

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   New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Jun 24, 2025

2. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Not clear, provide precise details and problem statement

   Jonathan Keeano supported this idea  ·  Jun 24, 2025

3. Allow agents to block number in RingCX

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Jun 23, 2025

4. Assign 1 number to different brands

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  May 14, 2025

5. Option to change contact profile color

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  May 7, 2025

6. RingCX downloaded reports included data

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   Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  May 1, 2025

7. RCX Real time Long Abandon Metrics

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Apr 30, 2025

8. Allow more than 10 people on a group SMS

   59 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Apr 23, 2025

9. Accept calls from selected call queue

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Apr 18, 2025

10. Separate window pop-up

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Apr 17, 2025

11. Ability to remove the deleted users from the performance report

    28 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Apr 10, 2025

12. Swipe option to leave a VM or send an Automatic mesasge

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Mar 21, 2025

13. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Mar 18, 2025

14. Setting up a time limit for calls, like Google’s call duration

    3 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 18, 2025

15. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 18, 2025

16. RingCX- Option to tell callers how many other callers are ahead of them when a queue is full

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 14, 2025

17. Only allow Voicemail greetings to be changed

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Feb 13, 2025

18. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 10, 2025

19. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    8 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 5, 2025

20. Lock Ringtone Volume for Polycom

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Rooms & Devices  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Jan 30, 2025