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← RingCentral Ideas

Settings and activity

80 results found

  1. RingCX downloaded reports included data

    1 vote

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    Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  2. RCX Real time Long Abandon Metrics

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  3. Allow more than 10 people on a group SMS

    69 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  4. Accept calls from selected call queue

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  5. Separate window pop-up

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  6. Ability to remove the deleted users from the performance report

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  7. Swipe option to leave a VM or send an Automatic mesasge

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  8. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  9. Setting up a time limit for calls, like Google’s call duration

    3 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  10. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  11. RingCX- Option to tell callers how many other callers are ahead of them when a queue is full

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  12. Only allow Voicemail greetings to be changed

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  13. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  14. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    9 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  15. Lock Ringtone Volume for Polycom

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Rooms & Devices  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  16. SMS Text Templates

    23 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  17. Sync RingCentral Desktop Application With RingCX

    325 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  18. Transcripts for Meetings >2 hours

    22 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Jonathan Keeano supported this idea  · 

  19. Call Park | See the Actual Location (address)

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jonathan Keeano shared this idea  · 

  20. Would like to have an option to just end the call if no one answers

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jonathan Keeano supported this idea  · 
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