← RingCentral Ideas

Settings and activity

48 results found

  1. Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonathan Keeano supported this idea  · 

  2. receive 2 calls

    11 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminYulia Sobol (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?


    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Jonathan Keeano shared this idea  · 

  3. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonathan Keeano supported this idea  · 

  4. Engage Voice Call Recording

    6 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jonathan Keeano shared this idea  · 

  5. Add a filter button on the download all numbers

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonathan Keeano shared this idea  · 

  6. Support site "Learn from Community" Unaccessable

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Jonathan Keeano shared this idea  · 

  7. Ability to Add Holidays in Pulse Contact Center

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  8. Delete bulk messages/Conversation in Unified App

    139 votes
    Future Consideration  ·  54 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jonathan Keeano commented  · 

    hi team!Can we add a feature where in we can delete the full conversation of the message of the RingCentral app permanently and not just close the conversation?

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