Settings and activity

83 results found

1. Allow agents to block number in RingCX

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Jun 23, 2025

2. Assign 1 number to different brands

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  May 14, 2025

3. Option to change contact profile color

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  May 7, 2025

4. RingCX downloaded reports included data

   1 vote

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   Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  May 1, 2025

5. RCX Real time Long Abandon Metrics

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonathan Keeano shared this idea  ·  Apr 30, 2025

6. Allow more than 10 people on a group SMS

   76 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Apr 23, 2025

7. Accept calls from selected call queue

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Apr 18, 2025

8. Separate window pop-up

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Apr 17, 2025

9. Ability to remove the deleted users from the performance report

   33 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonathan Keeano supported this idea  ·  Apr 10, 2025

10. Swipe option to leave a VM or send an Automatic mesasge

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Mar 21, 2025

11. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Mar 18, 2025

12. Setting up a time limit for calls, like Google’s call duration

    4 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 18, 2025

13. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 18, 2025

14. RingCX- Option to tell callers how many other callers are ahead of them when a queue is full

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 14, 2025

15. Only allow Voicemail greetings to be changed

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Feb 13, 2025

16. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 10, 2025

17. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    9 votes

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    Under Review  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Feb 5, 2025

18. Lock Ringtone Volume for Polycom

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Rooms & Devices  ·  Delete…  ·  Admin →
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    Jonathan Keeano shared this idea  ·  Jan 30, 2025

19. SMS Text Templates

    24 votes

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    New  ·  12 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Jan 28, 2025

20. Sync RingCentral Desktop Application With RingCX

    330 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jonathan Keeano supported this idea  ·  Jan 15, 2025