Settings and activity
86 results found
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5 votes
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2 votes
Aya
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2 votesAya
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7 votesAya
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4 votesAya
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261 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Aya
commented
Since there are a lot of changes logged in the audit trail, past changes logged are getting overridden by new changes. Submitting this on behalf of the customer so they can still get/access the changes made on the account, even if it is done past 180 days or beyond 10,000 records.
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6 votesAya
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7 votesAya
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5 votesAya
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13 votes
Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
An error occurred while saving the comment Aya
commented
Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.
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8 votesAya
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8 votesAya
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141 votes
An error occurred while saving the comment Aya
commented
When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.
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7 votes
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40 votes
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169 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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3 votes
It would be very useful since the users won't have to put the opt out language manually at the end of each SMS they send to improve time and efficiency.