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← RingCentral Ideas

Settings and activity

12 results found

  1. Show Original callers number when Transferring calls to Contact Centre

    21 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    James shared this idea  · 

  2. Grant access to super admins to view active subscriptions for our end users

    6 votes

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    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Allow Performance created subscription to be accessed by all super admins

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    23 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. WFO Pro - Option to customise Service Level Calculation

    7 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  6. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

    9 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. Add/remove agents from Teams (Permissions)

    9 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. WFM Pro - Able to sort the schedule by agent/start time

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Add platform logins to "login" metrics for Contact Center reports

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. call waiting longer than 15 min & customise the number of callers in a call queue

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  12. Routing missed calls in Queues, and custom rules

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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