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10 results found

  1. Limit on Number of Call Queue Pickup Groups Should Be Increased.

    2 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Michelle commented  · 

    This is also a request for Kelly Services
    MRR: 135,000

    Michelle supported this idea  · 

  2. Need DND to work with call queue pickup

    3 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Michelle commented  · 

    This is a high priority request for Kelly Services as part of a recent RingEX Upgrade to Ultra.
    MRR: 135,000

    Michelle shared this idea  · 

  3. Audit Trail Enhancements

    197 votes

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    61 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Michelle commented  · 

    When a site change is made (example, a user is re-assigned to a new site) that change does not show up in the audit trail in service web. Need to add the ability to see all site-related changes in the audit trail.

  4. Block phone calls by caller ID

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Full Calendar in unified app to include scheduled video meetings

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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  6. Capture RC App and RC Phone App login information in Audit Log

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  7. Presence "Leave Empty" Option Does Nothing

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  8. Reputation Management support for phone numbers being flagged as Spam.

    18 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    212 votes

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    35 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Allow 911 notification email/SMS recipients to be specified by location

    26 votes

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    Planned  ·  12 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Michelle commented  · 

    White Castle needs this feature. Do we have an ETA?

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    Michelle commented  · 

    Carlyle Investment Management needs this feature as well. When is it planned?

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    Michelle commented  · 

    Inland Group (UID 2039834020) has also requested this functionality.