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17 results found

  1. App Download for RingCentral App for IT (Non-Auto Update) MSI

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Dennis shared this idea  · 

  2. New CXAgent - "New Outbound" Icon not intuitive

    1 vote

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Dennis commented  · 

    New CXAgent - "New Outbound" Icon not intuitive
    The new CXAgent, which replaces the MAX agent, use a microscopic icon for the agent's "New Outbound" calls. The icon resembles the "Launch" icon in the MAX Agent, rather than a more appropriate and intuitive that MAX users would readily identify.

    Please update the "New Outbound" icon in the CXAgent to be more intutive and user-friendly to MAX users. Hint: the MAX icon with the Person symbol and plus sign, is suggested

    Dennis shared this idea  · 

  3. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    260 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Dennis commented  · 

    How many votes does it take to add this feature? This is a basic requirement for all centralized fax solutions.

    Dennis supported this idea  · 

  4. More information on abandoned calls within live reports

    17 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Dennis supported this idea  · 

  5. Business Analytics - Average Speed of Answer per Queue

    3 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis commented  · 

    All KPIs should be accessible in the Table Widget

    Dennis shared this idea  · 

  6. Add texting to Business Analytics reporting

    6 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  7. Add Speed of Answer to Performance Reports for Calls

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  8. Business Analytics Dark Mode

    12 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  9. Add average handle time to business analytics' table section for users dashboard

    5 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  10. Average speed to answer per user

    7 votes

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    Planned  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis supported this idea  · 

  11. Analytics - Performance Reports - Add Privacy options

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dennis shared this idea  · 

  12. Mobile App Analytics-Rearrange Dashboard Wdigets

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dennis shared this idea  · 

  13. Live Report License assignment/management

    2 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  14. Provide a method of determining available UC extension numbers

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  15. Undo Button

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  16. Enterprise Support Ticketing w/Tenant selection

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dennis shared this idea  · 

  17. Fix Availability Status for Users with messaging disabled

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Dennis commented  · 

    HUD: Enable User Status visibility when the "Message Tab Shown in Main Navigator" permission is disabledUsers who do not use Ring Messaging still need to be able to have thier status shown in HUD.When the "Message Tab Shown in Main Navigator" permission is disabled, their status only shows "offline"