Settings and activity

40 results found

1. Hotdesk Log

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Gab Geronimo shared this idea  ·  Sep 16, 2025

2. Salesforce incoming call using RC mobile app

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Gab Geronimo shared this idea  ·  Sep 9, 2025

3. Change the outbound hold music

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Gab Geronimo shared this idea  ·  Aug 19, 2025

4. AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM

   57 votes

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   Planned  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gab Geronimo supported this idea  ·  Apr 2, 2025

5. Automatic Return Call

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Gab Geronimo shared this idea  ·  Mar 13, 2025

6. Add notes as user

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Gab Geronimo shared this idea  ·  Nov 11, 2024

7. Calls processed in RingSense should display the Contact Name.

   11 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you so much for your valuable feedback.

   
   

   We've now implemented various advanced settings for Salesforce configuration.

   
   

   Advanced configuration settings for Salesforce include:

   • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
   • Choose priority list in case there are multiple matching records for the same phone number/email
   • Choose the behavior in case no matching record is found in CRM

   
   

   Please follow the instructions in the screenshot to update the relevant settings.

   Gab Geronimo supported this idea  ·  Oct 16, 2024

8. dial a number pause then dial an extension

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gab Geronimo supported this idea  ·  Aug 28, 2024

9. Ability to see the running memory (gb or mb) for all the recorded calls

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Gab Geronimo shared this idea  ·  Aug 23, 2024

10. RingCentral Fax email that we can provide

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  Aug 2, 2024

11. Assign RingCentral License to Extension without phone number

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  Jun 20, 2024

12. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Gab Geronimo supported this idea  ·  Apr 18, 2024

13. Custom cover page to show recipient fax number

    16 votes

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    1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Gab Geronimo supported this idea  ·  Apr 10, 2024

14. Join meeting using IOS

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  May 17, 2023

15. Have a special character on the body of text message

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  May 24, 2023

16. Greeting update on the message only extension before voicemail greeting

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  Jun 2, 2023

17. click to call to deskphone

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  Jun 8, 2023

18. Call from one extension to another

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  Jul 19, 2023

19. Own Tab Settings for caller ID

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  Aug 10, 2023

20. Lowering the computer memory for the RingCentral Desktop App

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Gab Geronimo shared this idea  ·  Aug 11, 2023