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← RingCentral Ideas

Settings and activity

109 results found

  1. Force Logout User from RC App

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey shared this idea  · 

  2. Option in the RingCentral Application to tag a telemarketer texts or calls as Spam.

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey commented  · 

    -this would allow users to get ready with calling numbers that might have been impersonated or spoofed-great option instead of outright blocking a number

  3. Extension Creator and Date of Creation

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey shared this idea  · 

  4. Schedule Auto-Update for Apps

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey shared this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    642 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Franz Ferrey commented  · 

    -this would be useful for admins on tracking their user's login/logout-would help admins to determine if users are indeed logging in to their apps on their designated hour

  6. Add Paging Groups in RC App

    14 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  7. Retrieve Call Recording

    14 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey commented  · 

    -clients can make sure their calls are recorded even it it was not enabled in the service web*calls would be recorded and clients can request to retrieve it on our end

  8. IVR change settings to "If caller enters no action after the prompt played 3 times"

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Operator Extension for main number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    53 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. External contacts in company directory

    27 votes

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    6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Add CCRN to directory in RC Office

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Franz Ferrey commented  · 

    -this would allow users to dial CCRNs / Auto-Receptionist numbers without having to memorize the actual number-allows these type of numbers to be viewable in Company Contacts

  13. call waiting longer than 15 min & customise the number of callers in a call queue

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  14. Different Call Recording Announcement settings per site

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  15. block incoming caller ID

    44 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  16. Feature to remove the press 1 option on call queue calls

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  17. Create contact groups to send bulk text messages

    25 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  18. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    219 votes

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    38 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Add an option to disable the 911 warning

    35 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey commented  · 

    It would greatly benefit standard users in way that it would let them know that they don't have to update their address every time they have to login

  20. Share host Audio in RC Video in Desktop App

    187 votes

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    13 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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