Settings and activity

63 results found

1. Performance report align with user call logs

   100 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

2. Park feature that everyone can see

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Press 0 to divert back to operator when on hold or in call park

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. We wish our devices to "ding" when a call is placed on park until someone takes the call.

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. recall park

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Apr 24, 2025

6. It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Custom ring back time settings needed in Admin portal.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Call Park Notification Control in the RingCentral Desktop App

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   119 votes

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   Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Forward caller id from Parking Lot

   32 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Stephanie supported this idea  ·  Apr 24, 2025

10. Call Report for Dropped Calls

    5 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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11. Report for Parked calls

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Give a reminder when calls are in Park

    76 votes

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    Planned  ·  19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Stephanie supported this idea  ·  Apr 24, 2025

13. Trends in Subscription Reports

    4 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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14. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    26 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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15. View additional metrics without Performance Management add-on

    10 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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16. Centralized Management of Analytics reports and Analytic Subscriptions.

    13 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Idea for Performance report

    3 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Performance Reports - additional filter for office hours

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Add KPIs from Performance report to LOB Analytics

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. Performance Reports - Call Queues Abandoned Calls

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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