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Settings and activity

56 results found

  1. Ability to sort by "Msg" column under the "Users > Users With Extensions" table

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  2. Page Numbers on top of service web pages when making changes

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  3. Save Filters On Phones & Devices page

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  4. Messages and Notifications User Permissions

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  5. prompts library available anywhere as an upload

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan commented  · 

    The request is for a "library" of all recordings that can be applied to any extension (music on hold, connecting music, IVR prompts, etc.), where an admin can see and select their custom audio files in the dropdown menu of settings for things like music on hold, etc., so they don't have to upload all the time. Additionally, if the audio file being referenced is re-recorded or re-uploaded with the same file name, the extension should inherit the new audio clip without any additional steps.

  6. Outbound Caller ID Template Phone Numbers

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  7. Download All reports from Webinar

    1 vote

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    Future Consideration  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  8. Alternative host for Webinars and Meetings

    3 votes

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    Future Consideration  ·  1 comment  ·  Events & Video » Legacy Meetings (RCM)  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  9. Remove access to turn off Queue calls

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jeremy Fagan commented  · 

    Ability to restrict certain users from being able to see and/or toggle the Accept Queue Calls button in the apps. This could be especially helpful for customers in retail.

  10. Updating Music on hold for Call Queues

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan commented  · 

    Currently, each location needs the music on hold to be uploaded individually; this feature could be implemented similar to how prompts are currently available.

  11. Save Chat as a File

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  12. Emergency Message / Announcement

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  13. Ability to use AD group membership for SSO versus email

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  14. Role/Permission for ordering billable items (numbers, users, devices, meetings)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  15. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    34 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Jeremy Fagan commented  · 

    When a user makes an outbound call to an external number and then transfers that call to an internal user they would like to see the outbound number dialed as the Caller ID so their screen pops based on Caller ID work for the person the call was transferred to.

  16. Push To Talk Roles and Permissions

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  17. Add Label column in Company Numbers Report detail output

    14 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » Other  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  18. Self Service Custom Configs (Poly)

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  19. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    28 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Jeremy Fagan shared this idea  · 

  20. Make Messaging Permission in Custom Roles a Native Feature

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Jeremy Fagan shared this idea  · 
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