Settings and activity
56 results found
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1 vote
Jeremy Fagan
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1 voteJeremy Fagan
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1 voteJeremy Fagan
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1 voteJeremy Fagan
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4 votes
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2 votesJeremy Fagan
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1 voteJeremy Fagan
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3 votesJeremy Fagan
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16 votes
An error occurred while saving the comment Jeremy Fagan
commented
Ability to restrict certain users from being able to see and/or toggle the Accept Queue Calls button in the apps. This could be especially helpful for customers in retail.
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4 votes
An error occurred while saving the comment Jeremy Fagan
commented
Currently, each location needs the music on hold to be uploaded individually; this feature could be implemented similar to how prompts are currently available.
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3 votesJeremy Fagan
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4 votesJeremy Fagan
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3 votesJeremy Fagan
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3 votesJeremy Fagan
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38 votes
An error occurred while saving the comment Jeremy Fagan
commented
When a user makes an outbound call to an external number and then transfers that call to an internal user they would like to see the outbound number dialed as the Caller ID so their screen pops based on Caller ID work for the person the call was transferred to.
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1 voteJeremy Fagan
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15 votesJeremy Fagan
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20 votesJeremy Fagan
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28 votesJeremy Fagan
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33 votesJeremy Fagan
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The request is for a "library" of all recordings that can be applied to any extension (music on hold, connecting music, IVR prompts, etc.), where an admin can see and select their custom audio files in the dropdown menu of settings for things like music on hold, etc., so they don't have to upload all the time. Additionally, if the audio file being referenced is re-recorded or re-uploaded with the same file name, the extension should inherit the new audio clip without any additional steps.