Settings and activity

32 results found

1. Allow 911 notification email/SMS recipients to be specified by location

   52 votes

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   Planned  ·  19 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Feb 5, 2026

2. Emergency Response Location per site

   8 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Feb 5, 2026

3. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   24 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Oct 30, 2025

4. Updating Holiday Hours

   12 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Aug 8, 2025

5. Team Profile Pictures (Upload/Add)

   66 votes

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   Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Aug 5, 2025

6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   109 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Jul 17, 2025

7. CNAM display in RingCX Real Time Dashboard

   6 votes

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   Implemented  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Jul 10, 2025

8. Block all Outside Incoming Calls

   18 votes

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   New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Apr 16, 2025

9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   111 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Haley supported this idea  ·  Apr 9, 2025

10. Sync RingCentral Desktop Application With RingCX

    304 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Apr 9, 2025

11. incoming calls sent directly to voicemail

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Apr 9, 2025

12. Voicemail Notification Emails for Voice Queues with Text Transcripts

    11 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Apr 9, 2025

13. Improvement with the CX queue voicemail options.

    35 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Apr 9, 2025

14. Ringcx voicemail Email notification includes transcript of the voicemail

    33 votes

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    1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Haley supported this idea  ·  Apr 9, 2025

15. Transfer to user's voicemail without ringing user from contact center

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Apr 9, 2025

16. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    127 votes

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    Planned  ·  35 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Apr 9, 2025

17. Move from generic email profile to existing or new Customer Profile

    28 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Mar 20, 2025

18. Delete All option for Voicemail

    16 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Jan 7, 2025

19. Reporting Capability on IVR Menu for key presses

    81 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Sep 12, 2024

20. RingSense: Payment/Plan Option to extend 1yr Call Retention

    33 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Haley supported this idea  ·  Jul 17, 2024