Settings and activity

29 results found

1. Updating Holiday Hours

   8 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Aug 8, 2025

2. Team Profile Pictures (Upload/Add)

   63 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Aug 5, 2025

3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   80 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Jul 17, 2025

4. CNAM display in RingCX Real Time Dashboard

   6 votes

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   Implemented  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Jul 10, 2025

5. Block all Outside Incoming Calls

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Apr 16, 2025

6. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   110 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Apr 9, 2025

7. Sync RingCentral Desktop Application With RingCX

   257 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Apr 9, 2025

8. incoming calls sent directly to voicemail

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Apr 9, 2025

9. Voicemail Notification Emails for Voice Queues with Text Transcripts

   11 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Apr 9, 2025

10. Improvement with the CX queue voicemail options.

    27 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

11. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes

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    1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Haley Petrick supported this idea  ·  Apr 9, 2025

12. Transfer to user's voicemail without ringing user from contact center

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

13. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    69 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

14. Move from generic email profile to existing or new Customer Profile

    28 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Mar 20, 2025

15. Delete All option for Voicemail

    13 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Jan 7, 2025

16. Reporting Capability on IVR Menu for key presses

    76 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Sep 12, 2024

17. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Jul 17, 2024

18. Reactions for Comments in RCV Meetings

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Haley Petrick shared this idea  ·  Aug 2, 2023

19. Folders or Subcategories within the HUD Feature

    46 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Haley Petrick shared this idea  ·  Dec 23, 2021

20. New message indicator on collapsed file folder

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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