Settings and activity

34 results found

1. Template to Change Emergency Response Location for User's Phone

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Mar 18, 2026

2. Allow 911 notifications to be tied to specific Call Queues or Sites\Markets\Regions

   19 votes

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Mar 16, 2026

3. Allow 911 notification email/SMS recipients to be specified by location

   75 votes

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   Planned  ·  23 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Feb 5, 2026

4. Emergency Response Location per site

   8 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Feb 5, 2026

5. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   26 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Oct 30, 2025

6. Updating Holiday Hours

   13 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Aug 8, 2025

7. Team Profile Pictures (Upload/Add)

   70 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Aug 5, 2025

8. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   134 votes

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Jul 17, 2025

9. CNAM display in RingCX Real Time Dashboard

   6 votes

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   Implemented  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Haley Petrick supported this idea  ·  Jul 10, 2025

10. Block all Outside Incoming Calls

    18 votes

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    New  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 16, 2025

11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    115 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

12. Sync RingCentral Desktop Application With RingCX

    329 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

13. incoming calls sent directly to voicemail

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

14. Voicemail Notification Emails for Voice Queues with Text Transcripts

    15 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

15. Improvement with the CX queue voicemail options.

    38 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

16. Ringcx voicemail Email notification includes transcript of the voicemail

    48 votes

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    5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Haley Petrick supported this idea  ·  Apr 9, 2025

17. Transfer to user's voicemail without ringing user from contact center

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

18. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Apr 9, 2025

19. Move from generic email profile to existing or new Customer Profile

    29 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Mar 20, 2025

20. Delete All option for Voicemail

    16 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Haley Petrick supported this idea  ·  Jan 7, 2025