← RingCentral Ideas

Settings and activity

26 results found

  1. Block all Outside Incoming Calls

    14 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  2. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    104 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  3. Sync RingCentral Desktop Application With RingCX

    226 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  4. incoming calls sent directly to voicemail

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  5. Voicemail Notification Emails for Voice Queues with Text Transcripts

    10 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  6. Improvement with the CX queue voicemail options.

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  7. Ringcx voicemail Email notification includes transcript of the voicemail

    26 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  8. Transfer to user's voicemail without ringing user from contact center

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  9. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    49 votes
    Under Review  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  10. Move from generic email profile to existing or new Customer Profile

    26 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  11. Delete All option for Voicemail

    13 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  12. Request for Digital Interaction Transcripts

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  13. Reporting Capability on IVR Menu for key presses

    64 votes
    Planned  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  14. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Haley Petrick supported this idea  · 

  15. Reactions for Comments in RCV Meetings

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Haley Petrick shared this idea  · 

  16. Folders or Subcategories within the HUD Feature

    46 votes
    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Haley Petrick shared this idea  · 

  17. New message indicator on collapsed file folder

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  18. Be able to create customized folders for contacts

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
    How important is this to you?

  19. Reduce Pulse alert minimum time

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  20. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

    25 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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