Settings and activity

128 results found

1. RNA State Duration option

   21 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 8, 2026

2. Support for AirPods Max call controls support for RCV desktop

   5 votes

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   New  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jesse commented  ·  Apr 23, 2026  ·  Edit…  ·  Delete…

   This would be great to add. There is a native API Apple provide to integrate this functionality into video conferencing apps, so this should be a fairly easy addition to develop into the product.

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   Jesse supported this idea  ·  Apr 23, 2026

3. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

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   26 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 16, 2026

4. Add a role management module for access levels in AIR / AIR PRO

   17 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 7, 2026

5. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

   14 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 7, 2026

6. Update RingCX Agent for ALL Interaction Types

   59 votes

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   Planned  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 16, 2026

7. Ability to prevent calling blocked numbers

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 13, 2026

8. Block numbers from being manually dialed, not only on dialler or inbound.

   14 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 13, 2026

9. RingCX - Display User Extension Number When Transferring to RingCX OR RingEX

   11 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 12, 2026

10. Pre-chat quick replies / icebreakers for RingCX Engage Messaging

    8 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Implemented, in open beta. please reach out for activation

    Jesse supported this idea  ·  Mar 3, 2026

11. Warm Transfer Improvement

    19 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Feb 13, 2026

12. Add Audio Settings (Noise Suppression) to RingCX Browser Version

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 28, 2026

13. Real-Time Dashboards Should Have Ability To Identify Queue Outbound Calls

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 20, 2026

14. An email address book in CX

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 5, 2026

15. RingCX for Salesforce integration to RingCentral Desktop App

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Nov 17, 2025

16. User creation date

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Nov 17, 2025

17. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

    11 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 13, 2025

18. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    18 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 10, 2025

19. Give RCX agents ability to transfer to REX External Shared Contacts Directory

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 10, 2025

20. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    92 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 10, 2025