Settings and activity

116 results found

1. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

   6 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Oct 13, 2025

2. Synchronization of External Shared Contacts between RingEX and RingCX Directories

   14 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 10, 2025

3. Give RCX agents ability to transfer to REX External Shared Contacts Directory

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 10, 2025

4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   75 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 10, 2025

5. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

   7 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 30, 2025

6. View RingCX Dashboards in Softphone-Client

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   8 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

7. Custom Buttons in RingEX Client

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   9 votes

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   New  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

8. status no agent logged on by a hotline

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

9. Ability to disable "unmute with spacebar" in RCV meetings

   42 votes

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   Planned  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 15, 2025

10. Caution message before closing chat window prompting customer to save chat transcript

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 25, 2025

11. Ability to disable File Upload Feature in RingCX Digital Chat

    10 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Added Engage Messaging channel settings:

    • Allow web visitors to send attachments
    • Allow agents to send attachments

    
    

    
    

    Jesse supported this idea  ·  Jun 25, 2025

12. Ability to limit SMS channel selection when creating an outbound SMS message

    26 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 12, 2025

13. Ability to Set Skill Weight/Proficiency

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    16 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 28, 2025

14. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    19 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 28, 2025

15. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 28, 2025

16. Scorecard with templated script options to provide answers

    7 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 23, 2025

17. Outbound Default and Custom Lead Field Order/Ranking

    14 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 19, 2025

18. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    80 votes

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    Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 28, 2025

19. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    22 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 10, 2025

20. call offers for the longest wait time

    197 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 10, 2025