Settings and activity

86 results found

1. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

   10 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Auto-accept digital interactions is in production now.

   The feature can be enabled in Agent Roles > Permissions > Digital Interactions > Enable Auto-Accept:

   • Auto-accept digital interactions management (The control is displayed for the agent in the session information window)
   • Auto-accept digital interactions on by default (Turn the feature on by default, when agents log in)

   
   

   Jan supported this idea  ·  Feb 24, 2026

2. real time dashboard to show outbound calls

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Feb 23, 2026

3. Track and report on agents' geo-location

   4 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Feb 3, 2026

4. Download SMS via RC App.

   39 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 20, 2026

5. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 16, 2026

6. Add time based variable to holiday configuration

   65 votes

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   Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 8, 2026

7. RNA State Duration option

   32 votes

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   New  ·  10 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 6, 2026

8. Audible notification for incoming call & DTMF support

   9 votes

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   Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Dec 22, 2025

9. SMS Auto-Forwarding

   107 votes

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   Under Review  ·  30 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Dec 2, 2025

10. Support for SSO across multiple Entra ID tenants.

    146 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 21, 2025

11. Enchanced voicemail transcript

    5 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 21, 2025

12. Add Session timeout for RingCX user

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Nov 13, 2025

13. Super Admin full access to VM and SMS on the Admin Portal

    75 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Sep 18, 2025

14. Scheduled Report Download

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    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Aug 28, 2025

15. ENGAGE VOICE predictive dialer

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 22, 2025

16. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 22, 2025

17. Shorten the voicemail duration a caller can record

    22 votes

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 21, 2025

18. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    9 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 18, 2025

19. Performance Reports for Message-Only Extensions

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 31, 2025

20. Extracting more RingSense Data via Reports or API

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 29, 2025