Settings and activity

72 results found

1. ENGAGE VOICE predictive dialer

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 22, 2025

2. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 22, 2025

3. Shorten the voicemail duration a caller can record

   21 votes

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   New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 21, 2025

4. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Aug 18, 2025

5. Performance Reports for Message-Only Extensions

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jul 31, 2025

6. Extracting more RingSense Data via Reports or API

   7 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jul 29, 2025

7. Allow to Customize the Default Tab when Opening the RingCentral App

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Jul 22, 2025

8. Mobile app as endpoint of RingCX

   37 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jul 2, 2025

9. Ability to transfer RingEX calls directly to RingCX Users

   19 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jun 23, 2025

10. Improve your support web site and standardize your support practices with a customer focus

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

11. Support breadcrumb structure in support site

    3 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

12. Add "case portal" tab or link in support site

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025

13. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 18, 2025

14. Analytics Report view on RingCentral App

    7 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 17, 2025

15. Report for Users Login, Usage and Activity on RingCentral app

    22 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 17, 2025

16. Ability to remove the deleted users from the performance report

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 10, 2025

17. Suppress deleted call queue members from Call queue analytics

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Mar 25, 2025

18. Remove old or inactive users from Business Analytics

    9 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Mar 25, 2025

19. Cross-Site Access Management Enhancement

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Mar 25, 2025

20. AI Notes user access

    15 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Mar 13, 2025