Settings and activity

82 results found

1. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 16, 2026

2. Add time based variable to holiday configuration

   64 votes

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   Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 8, 2026

3. RNA State Duration option

   14 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Jan 6, 2026

4. Audible notification for incoming call & DTMF support

   9 votes

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   Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan shared this idea  ·  Dec 22, 2025

5. SMS Auto-Forwarding

   103 votes

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   Under Review  ·  30 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Dec 2, 2025

6. Support for SSO across multiple Entra ID tenants.

   144 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 21, 2025

7. Enchanced voicemail transcript

   5 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 21, 2025

8. Add Session timeout for RingCX user

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Nov 13, 2025

9. Super Admin full access to VM and SMS on the Admin Portal

   73 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jan supported this idea  ·  Sep 18, 2025

10. Scheduled Report Download

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    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Aug 28, 2025

11. ENGAGE VOICE predictive dialer

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 22, 2025

12. Ability to use different Pre-Recorded voicemail messages within a RingCX campaign

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 22, 2025

13. Shorten the voicemail duration a caller can record

    22 votes

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    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 21, 2025

14. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Aug 18, 2025

15. Performance Reports for Message-Only Extensions

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 31, 2025

16. Extracting more RingSense Data via Reports or API

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 29, 2025

17. Allow to Customize the Default Tab when Opening the RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Jan shared this idea  ·  Jul 22, 2025

18. Mobile app as endpoint of RingCX

    39 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jul 2, 2025

19. Ability to transfer RingEX calls directly to RingCX Users

    19 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Jun 23, 2025

20. Improve your support web site and standardize your support practices with a customer focus

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jan supported this idea  ·  Apr 22, 2025