← RingCentral Ideas

Settings and activity

33 results found

  1. Enable all users in call queue access to a general mailbox on desk phone.

    8 votes
    Implemented  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  2. Disconnect call queue call when no call queue member is available

    15 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  3. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    46 votes
    Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  4. Option to make your self unavailable for a particular queue while being a member of multiple queues

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. When All Members Are Unavailable Routing Options

    20 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  6. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  7. Enable SMS for UK numbers

    99 votes
    Future Consideration  ·  34 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Matthew supported this idea  · 

  8. Shared Contact List with all users

    79 votes
    12 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  9. Admin import of contacts for users or whole company.

    52 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  10. Create a default group of contacts for all users that admins can manage

    39 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  11. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?

  12. Company-Wide Contact List

    80 votes
    Planned  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  13. Hide Contacts from RingCentral Contacts List

    51 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html
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