Settings and activity

33 results found

1. Allow Users to Update Voicemail Greeting via RingCentral Desktop App

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Sep 30, 2021

2. Update Filter by Department Option within Users with Extensions to allow filter of users without Department set

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Jan 7, 2022

3. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Dec 3, 2021

4. Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Feb 11, 2022

5. Stop Queue Call from Ringing on Offline Users!

   47 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Jul 9, 2024
   Matthew shared this idea  ·  Jan 14, 2022

6. Account-Wide Holiday Settings and/or Holiday Templates

   238 votes

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   26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

7. Closed for Bank Holidays

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Transcribe Recorded or In-Progress Calls

   50 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Transcribe Calls - On Demand

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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10. Holiday/Night Button

    84 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Mute incoming call notifications while currently on a call

    568 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

12. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available as an additional drop down in the User Settings.

13. Remove ability for user to delete a recording of their own

    17 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Suppress notifications to users when template changes are made or pushed

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. IVR Reporting on options

    25 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Call queue groups should also be visible on the HUD

    74 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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17. Alert for when someone is on hold for extended time

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Enable Queue Members to delete messages

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Access and manage Queue Voicemails from within the RC App

    12 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Put Call Queue voicemail into User Voicemail Menu if a Member

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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