Settings and activity

93 results found

1. RingCX Additional Call Events

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jun 9, 2025

2. Merge Calls Option on a Polycom VVX Phone

   3 votes

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   0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jun 4, 2025

3. Total Calls Received that excludes Requeues, Transfers, RNA (Ring No Answer) and Subsequent queue activity.

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jun 3, 2025

4. Play announcement to say that video meeting is being recorded

   11 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  May 28, 2025

5. Grant RingCX customers access to enable/disable countries for international calling.

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  May 20, 2025

6. Feature Request – RingCX Queue Templates for General Settings and Queue Events

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  May 14, 2025

7. caller ID

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  May 14, 2025

8. Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  May 13, 2025

9. Feature in RingEX wherein fax settings or fax caller id can be updated in bulk for all users.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Apr 17, 2025

10. Feature Request: Agent Search Leads by Campaign in RingCX Problem:

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

11. Ability to see all call queue extension using RingCX application

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

12. Feature Request: Language Selection for Play Hold Time Announcer in RingCX

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

13. Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

14. Feature Request: Enable Admin Access to Configure SCP Parameter 1201

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

15. Automated Transition Plan: Legacy App to RingCentral App

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

16. reporting to show who is the manager of all call queues

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

17. Adding Guam phone number

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

18. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

    6 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a global as well as individual level:

    • Actionable visibility: Unlock scorecard performance and rank order agents
    • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
    • Business impact: Exportable reports enable trend analysis and informed decisions

    You can find more details in the attached screenshot

    Jedannie supported this idea  ·  Apr 2, 2025

19. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025

20. Feature Request: Manageability of Grayed-Out Fields in RingSense Integrations with Salesforce

    3 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Apr 2, 2025