Settings and activity
91 results found
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98 votes
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6 votesJedannie
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7 votesJedannie
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Allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
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9 votesJedannie
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12 votesJedannie
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4 votesJedannie
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12 votesJedannie
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2 votesJedannie
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2 votesJedannie
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30 votesJedannie
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13 votesJedannie
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9 votesJedannie
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8 votesJedannie
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4 votesJedannie
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10 votesJedannie
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8 votesJedannie
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Ability for the call logs to show all data the same as Analytics. Example is that when a call is too long like call queue calls, this won't show the agent who picked up the call. One other example is that if a call has been parked, the next agent that will pick up the call from being parked will be invisible in the call logs which analytics is able to show.