Settings and activity

175 results found

1. Admin role to have ability to log out agents

   6 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sky supported this idea  ·  May 15, 2024

2. Having the ability to search contacts via company name using RingCentral Unified app

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  May 14, 2024

3. Upvoting System for Questions in Team Chats

   6 votes

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   0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  May 14, 2024

4. HUD status is not based on the Message side of the App

   11 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  May 7, 2024

5. Voicemail Setting Permission for custom role

   35 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  May 1, 2024

6. Multiple Voicemail Greetings

   173 votes

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   Future Consideration  ·  43 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Apr 30, 2024

7. Have the option to switch access for Analytics reports for call queue managers and normal members

   11 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Apr 26, 2024

8. Reports to be edited by others

   18 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Apr 23, 2024

9. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Apr 18, 2024

10. Forward Calls to the Main Site to an External Number

    10 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Apr 3, 2024

11. License Limit

    12 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Mar 29, 2024

12. Allow Blocking Outbound Calls by Number

    112 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Mar 28, 2024

13. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    175 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
    How important is this to you?

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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Planned for November 2024!

    Sky supported this idea  ·  Mar 27, 2024

14. Add ability for call queues to be added to call monitoring groups

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sky shared this idea  ·  Feb 9, 2023

15. Allow App to Bypass Android DND Settings for Audible Notifications

    17 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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16. Sort call queue members by name

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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17. Relocate the chat icon or save button - mobile device

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Turn Administrative Email Notifications Off

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Call monitorers only receive email notifications if both "can monitor" and "can be monitored" is ticket

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Remove email notification to the users when adding or remove users in call monitoring.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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