Settings and activity

264 results found

1. Real-Time Queue Status Visibility for Agents

   73 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 9, 2025

2. Dashboard Access for Agents

   6 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 9, 2025

3. Dashboard for agents in RingCX | Agent platform.

   42 votes

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   Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 9, 2025

4. Notification for threshold on data retention.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 6, 2025

5. Admin State Change

   12 votes

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 2, 2025

6. Download all outbound faxes sent by all extensions

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 1, 2025

7. Poly Lens app

   23 votes

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   Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 1, 2025

8. Hold time

   10 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 30, 2025

9. Integrate Salesforce within the RC App

   4 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 25, 2025

10. Setting to enable dashboards/embed in agents view

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 25, 2025

11. Report Tool for AI Notes

    16 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 24, 2025

12. Call Queue: Simultaneous | Add more than 50 members

    38 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 23, 2025

13. Automatically add new RingCentral numbers to TCR Campaign

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 17, 2025

14. Search functionality to find number in TCR Campaigns

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 17, 2025

15. Filter through SMS campaign numbers

    38 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 17, 2025

16. User Template Cover Page

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 16, 2025

17. On Hook Mode WITH "hot" connection always on

    5 votes

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    New  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 14, 2025

18. Hold Time shows as zero on Business Analytics and Talk Time not accurate

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 9, 2025

19. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 8, 2025

20. Filter by Voice/Digital Queue in RingSense for RingCX

    32 votes

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    New  ·  4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 8, 2025