← RingCentral Ideas

Settings and activity

222 results found

  1. Add "Dial Type" parameter for Engage Voice Real Time Custom Widgets

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  2. Revamp RingCX Business Hours Override

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Sky supported this idea  · 

  3. Hide Contact Center Numbers from Being Used as Caller ID

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Sky supported this idea  · 

  4. Voicemail-to-text conversion limit

    10 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  5. License type in All users list download report

    5 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  6. Call Handling Template - Notify of Conflicting Rules

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Enhance reporting on system generated states

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. End Call Tone (RingCX/Salesforce)

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sky supported this idea  · 

  9. Disable Call Monitoring Notification

    15 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Add Session timeout for RingCX user

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. Improvements to Realtime Dashboards

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Salesforce Integration: SLA Hit/Miss and SLA Answer Rate

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Sky supported this idea  · 

  14. Salesforce Integration: Call Result Field Porting

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Sky supported this idea  · 

  15. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Sky supported this idea  · 

  16. Add ability to pull call waiting in queue

    19 votes
    1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Option to Download Call Queue Setting

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Unable to fast forward or rewind while listening to call recordings

    5 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Outbound Caller ID Drop-down Alphabetical

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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