Settings and activity

290 results found

1. Search functionality to find number in TCR Campaigns

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 17, 2025

2. Filter through SMS campaign numbers

   38 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 17, 2025

3. User Template Cover Page

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 16, 2025

4. On Hook Mode WITH "hot" connection always on

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 14, 2025

5. Hold Time shows as zero on Business Analytics and Talk Time not accurate

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 9, 2025

6. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

   11 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 8, 2025

7. Filter by Voice/Digital Queue in RingSense for RingCX

   36 votes

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   4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

   • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
   • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
   • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

   More details in the attached screenshots.

   Why this matters

   1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
   2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
   3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Apr 8, 2025

8. Agent Activity Report

   25 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 28, 2025

9. Agent State Log in Analytics Live Report

   14 votes

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 28, 2025

10. Option to choose the caller ID Name when making an outbound call using RingCX

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 26, 2025

11. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    26 votes

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    Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 26, 2025

12. Full Agent Login Time Reporting Capabilities

    47 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 20, 2025

13. Hourly Outbound Overview Report

    3 votes

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    Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 19, 2025

14. RingCX Digital Message Notification Improvements

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    39 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 19, 2025

15. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    60 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 19, 2025

16. Wrap Time / After Contact Work

    130 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 12, 2025

17. Dial-by-Name customization

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 11, 2025

18. Include the IP address in password reset email to identify the source of the password request

    12 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 7, 2025

19. View Ring CX Realtime dashboards in minutes and seconds.

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    96 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 6, 2025

20. Allow dialing 811 numbers in the US and Canada

    36 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Mar 4, 2025