Settings and activity

175 results found

1. Service Web and Messaging need to "play better together"

   12 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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2. Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Different Call Recording Announcement settings per site

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Option to bulk download or forward voicemail to an email address in admin portal

   16 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Jun 14, 2024

5. Add tools to the admin portal to easily audit user TCR campaign registration

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Group texting for U.S. Territory Numbers

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Emergency dialing notification

   44 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Non-Super Admin users can elevate themselves to a Super Admin.

   90 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sky supported this idea  ·  Mar 5, 2024

9. Make the paging tone volume adjustable

   43 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Add Dinosaur Emojis to RingCentral Chat

    169 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!

11. Allow handling of multiple Call Queue calls

    100 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.

12. Historical Reports to include additional data fields

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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13. Ability to run reports using Filter in License and Reports

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Recording speaker only in RingCentral Video

    37 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Call Queue voicemails available in RC APP and GUI interface

    62 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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16. 911 Alert Routing

    71 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sky supported this idea  ·  Apr 11, 2024

17. Increasing number of logins on one extension

    17 votes

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    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. MVP Desk Phone License With No DID

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Make the minimum password length 12 or more characters please

    13 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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20. Provide a way to directly leave voicemails without first calling someone

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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