← RingCentral Ideas

Settings and activity

65 results found

  1. Add time slot filter in Adoption & Usage.

    3 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  2. Add SMS metrics to analytics reports

    20 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  3. leave off deactivated users from adoption and usage report

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  5. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  6. Call Log Visibility for Forwarded Calls from another carrier

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  7. call recording to be in one file for merged/transferred calls

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  8. Call log for transferred calls

    7 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  9. Include RingCentral Messages to Archive

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  10. Paging logs

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  11. Performance Report Refused/Abandoned Calls

    5 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  12. Reporting | Refused Calls

    6 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  13. Live Reports - filter calls with low duration

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Peter commented  · 

    not just live reports but the QoS analytics reporting when looking at the calls tab as well

    Peter supported this idea  · 

  14. In the call history, display the ability to see the duration of every call

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  15. User Role Permission: Access to User List only

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  16. Longest Idle Call Queue Fix

    47 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  17. Delegate user access to call logs of users they are monitoring

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  18. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    11 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter supported this idea  · 

  19. call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received

    1 vote
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Peter shared this idea  · 

  20. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and i...

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Peter shared this idea  · 
2 4