Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.
Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.
16
votes
Harvie
shared this idea
-
Peter
commented
Please note this is observed when forwarding from one RingCentral account to another. If the customer is the owner or admin of both RingCentral accounts they should have the option to choose where a voicemail is saved, where understandably being off the RingCentral system this would not be as easy or may not be possible.