Settings and activity

170 results found

1. Feature Request: Real-Time Queue Visibility in RingEX Desktop App

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Feb 11, 2026

2. Feature Request: RingCX | API for Microsoft Company Directory Integration

   7 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Homert commented  ·  Feb 8, 2026  ·  Edit…  ·  Delete…

   Additional Information:

   - This will Allow agent to identify who the caller is.

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   Homert shared this idea  ·  Jan 28, 2026

3. call offers for the longest wait time

   232 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Feb 3, 2026

4. Backup

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Feb 3, 2026

5. Feature Request: Preserve Custom Taskbar Icon Across Updates

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Feb 2, 2026

6. Feature Request: Time Zone Configuration for RingCX

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jan 29, 2026

7. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jan 27, 2026

8. Feature Request: Customizable Callback Setup Confirmation Message in RingCX

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jan 27, 2026

9. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   44 votes

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   Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Jan 27, 2026

10. Retrieve deleted RingCX Custom Report

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jan 19, 2026

11. Feature Request: Custom Survey Dashboard (Simplesat-like Experience)

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 18, 2026

12. Feature Request – Distinct “Invalid Number” Result for Manual Outbound Calls

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 6, 2026

13. Share contacts as SMS

    18 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jan 6, 2026

14. Feature Request: Chat, Search, Emoji, and Bot Improvements

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jan 6, 2026

15. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 24, 2025

16. Audible notification for incoming call & DTMF support

    9 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Dec 24, 2025

17. Feature Request: Conditional Caller ID Enforcement for Warm Transfers and Consultations Across RingCX and RingEX

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 16, 2025

18. Preserve Agents’ extension as Caller ID for Internal Calls

    16 votes

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    Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Dec 16, 2025

19. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

    10 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Dec 1, 2025

20. Feature Request: Option to Remove uiicall1 Column from RingCX Survey Report

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Nov 26, 2025