Settings and activity

126 results found

1. Ability to change voice mail email notifications

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 25, 2025

2. Feature Request: Continue MFA Support for VOIP Numbers

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Sep 25, 2025

3. Ability to export international calling list from the Admin Portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 4, 2025

4. Have Customer Service Record (CSR) available on the Service Web

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Sep 3, 2025

5. Feature Request – Easier Access to RingCentral Video Meeting Data (Attendee List & Info)

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Aug 15, 2025

6. Recover call recordings for past 90 days

   98 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Homert supported this idea  ·  Jul 25, 2025

7. Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Edit…  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jun 24, 2025

8. 💡 Feature Request: Conditional Call Routing for Supervisors Within Shared Queue

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jun 18, 2025

9. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Homert shared this idea  ·  Jun 11, 2025

10. Case Severity

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  Jun 11, 2025

11. Feature Request: Enable Toll-Free to Toll-Free Call Support

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  Jun 11, 2025

12. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

    4 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 31, 2025

13. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

    6 votes

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    New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 29, 2025
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    Homert commented  ·  May 29, 2025  ·  Edit…  ·  Delete…

    Customer also requested that Numbers assigned to ATA for FAX purposed must generate a FAX tone when number is called. IT should not introduce a Ringtone like it is being forwarded to Deskpone.

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14. RingCX Feature Enhancement | Allow Administrator to change User Role from Analyst to Editor

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 23, 2025

15. Check another user's messages using Admin Password or Master Password

    7 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 16, 2025

16. AI follow-up emails in RingSense CX

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    8 votes

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    Planned  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 15, 2025

17. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    47 votes

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    New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 15, 2025

18. caller ID

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Homert supported this idea  ·  May 14, 2025

19. Feature Request – RingCX Queue Templates for General Settings and Queue Events

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 14, 2025

20. Rinsense for RingCX icon RingCentral app

    5 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Homert shared this idea  ·  May 10, 2025