We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

Detailed Description of the Request:

Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

1. Customer Expectations Misaligned with Design:
   Customers expect the settings applied via templates to be consistent across all devices, including deskphones.

2. Operational Disruptions:
   Essential deskphone functionality is impacted, especially in environments where deskphones remain a critical part of workflows (e.g., front desks, shared spaces).

3. Inconvenient Workarounds:
   Customers are forced to manually disable the "Call Recording Prompt" setting for affected users, leading to time-consuming processes and increased administrative overhead.

Proposed Feature:
Enhance the functionality of User Settings Templates to allow deskphones to ring alongside desktop and mobile devices when the "Call Recording Prompt" is enabled.

• Add a checkbox or configuration option in User Call Handling settings to include deskphones.
• Ensure that this behavior is intuitive and documented to prevent misunderstandings.

Impact of Implementation:

1. Improves user satisfaction by meeting customer expectations.
2. Reduces administrative burdens caused by manual reconfiguration.
3. Minimizes potential disruptions in business operations, especially for users relying heavily on deskphones.

Customer Scenario:
In Michigan sites, a customer applied a User Settings Template with the "Call Recording Prompt" for their users. This inadvertently caused deskphones to stop ringing, leading to missed calls and confusion. While troubleshooting, we identified the limitation and implemented manual changes to resolve the issue, but the process was cumbersome. The customer expects deskphones to ring as part of the default behavior when using these templates.

Closing Notes:
We believe this enhancement will address a critical gap in functionality, aligning the product with customer needs while reducing administrative challenges. Please consider this request for future updates.

"While we currently don’t have a specific timeline for when this feature might be implemented, your vote and input on the link above will provide valuable feedback for our developers as they consider this functionality in future projects."