Settings and activity
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1 vote
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Randy
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4 votesRandy
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21 votesRandy
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9 votes
An error occurred while saving the comment Randy
commented
Same problem at my site. Resolution requires intervention by RingCentral support. It cannot be done locally.
Randy
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25 votesRandy
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255 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Randy
commented
I'd like to get a more granular view of call handling and routing. That is, to know that call was received on main number, then user selected option 3 from IVR and was transferred to Billing IVR and then chose option 5 for Southeast Region, which simultaneously rang all three agents until Agent 1 picked up. I know most of this is available in the call log, but on rare occasions, I need to see exactly why a call was routed exactly as it was.
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240 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
Randy
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23 votes
An error occurred while saving the comment Randy
commented
Perhaps not actually "Critical" but more than just "Important" -- when users leave the company their accounts are generally reassigned to new employees. Months later, a need may arise to recover messages sent by terminated employees. This may be for compliance issues, legal matters or other reasons.
Randy
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50 votesRandy
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Another example . . . When looking at the Call Log, I almost always need to select "Detailed" and then "Expand All" -- it would be great if I could save these preferences.