← RingCentral Ideas

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15 results found

  1. Provide for Persistent Preferences

    1 vote
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randy commented  · 

    Another example . . . When looking at the Call Log, I almost always need to select "Detailed" and then "Expand All" -- it would be great if I could save these preferences.

    Randy shared this idea  · 

  2. Call queue wait settings - to bypass the maximum caller wait time

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Randy supported this idea  · 

  3. Caller ID Restrictions as per Site settings

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randy supported this idea  · 

  4. Turn Off the ability for users to modify their call handling

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Randy supported this idea  · 

  5. Deny call transfer to extension that are dialed incorrectly

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Randy supported this idea  · 

  6. Search functionality to find number in TCR Campaigns

    14 votes
    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Randy supported this idea  · 

  7. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Randy supported this idea  · 

  8. Add "Comments" Field to User Details

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randy shared this idea  · 

  9. Call Handling Template - Notify of Conflicting Rules

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randy supported this idea  · 

  10. Absorb free RingCentral account into company account

    4 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randy commented  · 

    Same problem at my site. Resolution requires intervention by RingCentral support. It cannot be done locally.

    Randy supported this idea  · 

  11. Block the ability to transfer calls from one site to another site

    20 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randy supported this idea  · 

  12. Audit Trail Enhancements

    205 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Randy commented  · 

    I'd like to get a more granular view of call handling and routing. That is, to know that call was received on main number, then user selected option 3 from IVR and was transferred to Billing IVR and then chose option 5 for Southeast Region, which simultaneously rang all three agents until Agent 1 picked up. I know most of this is available in the call log, but on rare occasions, I need to see exactly why a call was routed exactly as it was.

  13. Account-Wide Holiday Settings and/or Holiday Templates

    232 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Randy supported this idea  · 

  14. Capability to retrieve deleted sms for deleted extensions.

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randy commented  · 

    Perhaps not actually "Critical" but more than just "Important" -- when users leave the company their accounts are generally reassigned to new employees. Months later, a need may arise to recover messages sent by terminated employees. This may be for compliance issues, legal matters or other reasons.

    Randy supported this idea  · 

  15. Transcribe Recorded or In-Progress Calls

    48 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Randy shared this idea  ·