← RingCentral Ideas

Settings and activity

11 results found

  1. Add "Forwarded To" information to an Analytics report.

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    evagelos shared this idea  · 

  2. Detailed Call Log; please add the ability to select multiple extensions.

    15 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    evagelos commented  · 

    Need to be able to select more than 1 extension at a time when checking Call Logs under detailed reporting.

  3. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Call Recording Capacity Report

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Need option to schedule reports in Business Analytics with PDF

    72 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Generate Report based on Caller ID Number

    12 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Read-only access

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Avoid pressing 1 when a que call is forwarded to a mobile number

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  10. Incoming Call Announcement - Press 1 - Disable for Queues

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Play announcement "press 1" on call Queue

    32 votes
    Needs More Information  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    evagelos commented  · 

    The system will play an announcement to press 1 to confirm the call on an external phone outside of the Ring Central Platform. You are able to disable that for all direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it. i needs this functionality added and have the option to turn this feature off and just answer the phone immediately after the agent picks up their phone.

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    evagelos commented  · 

    i agree!