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Settings and activity

11 results found

  1. Add "Forwarded To" information to an Analytics report.

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Evagelos Niotis shared this idea  · 

  2. Detailed Call Log; please add the ability to select multiple extensions.

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Evagelos Niotis commented  · 

    Need to be able to select more than 1 extension at a time when checking Call Logs under detailed reporting.

  3. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    166 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  4. Missed call report that shows all available users at the time of the missed call.

    28 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Call Recording Capacity Report

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Need option to schedule reports in Business Analytics with PDF

    60 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. Generate Report based on Caller ID Number

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Read-only access

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Avoid pressing 1 when a que call is forwarded to a mobile number

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  10. Incoming Call Announcement - Press 1 - Disable for Queues

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Play announcement "press 1" on call Queue

    32 votes

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    Needs More Information  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Evagelos Niotis commented  · 

    The system will play an announcement to press 1 to confirm the call on an external phone outside of the Ring Central Platform. You are able to disable that for all direct calls, but for Call Queue Calls, you cannot set the option to "never" or disable it. i needs this functionality added and have the option to turn this feature off and just answer the phone immediately after the agent picks up their phone.

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    Evagelos Niotis commented  · 

    i agree!