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5 results found

  1. Performance report for 12 months (YTD)

    16 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Olivia shared this idea  · 

  2. Need Reports Greater than 6 months, Need one year

    40 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Report on users time in queue

    10 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    479 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    11 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Olivia commented  · 

    This metric will refcelt the time the caller was waiting before the call was abandoned.