Settings and activity

34 results found

1. Report for the missed calls that were already called back

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sonia Llaneta shared this idea  ·  Nov 14, 2024

2. RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sonia Llaneta supported this idea  ·  Oct 8, 2024

3. Ability to create Analytics reports that will tell when a member log in/log out from the call queue

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Sonia Llaneta shared this idea  ·  Sep 12, 2024

4. Flipping calls from a desktop app and mobile app to a hotdesk phone

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Sonia Llaneta shared this idea  ·  Aug 22, 2024

5. Identifier on the deskphone if it's registered on a different account/location

   9 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Sonia Llaneta supported this idea  ·  Aug 22, 2024

6. Answering calls via handset on polycom phones without pressing answer button

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Sonia Llaneta supported this idea  ·  Aug 14, 2024

7. Disable dial pad pop out

   16 votes

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   New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sonia Llaneta supported this idea  ·  Jul 18, 2024

8. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sonia Llaneta supported this idea  ·  Jul 12, 2024

9. Customer wants an option in the app to only show the users as part of the Company Contacts

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Sonia Llaneta shared this idea  ·  Jul 3, 2024

10. Feature Request: Super Admin Self-Service Contact Center Routing Change

    17 votes

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    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Sonia Llaneta supported this idea  ·  Jun 26, 2024

11. Longer Data Retention For Analytics Portal

    22 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sonia Llaneta supported this idea  ·  Jun 13, 2024

12. Disable 2fa on a user level

    5 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sonia Llaneta supported this idea  ·  Jun 3, 2024

13. Delete bulk messages/Conversation in Unified App

    112 votes

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    51 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is on our 2025 Roadmap!

    Sonia Llaneta supported this idea  ·  May 9, 2024

14. Hi, any options to listen to live local radio station on poly phones?

    5 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sonia Llaneta supported this idea  ·  Apr 2, 2024

15. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    7 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sonia Llaneta supported this idea  ·  Mar 19, 2024

16. Export message data in a readable format like a conversation in the app

    16 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sonia Llaneta supported this idea  ·  Mar 18, 2024

17. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Sonia Llaneta supported this idea  ·  Mar 14, 2024

18. IVR setup for internal calls

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Sonia Llaneta shared this idea  ·  Mar 7, 2024

19. Visual indicator on the desk phone that the call is being recorded

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sonia Llaneta shared this idea  ·  Feb 8, 2023

20. Setting in the audio output to change it for a voicemail destination

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sonia Llaneta shared this idea  ·  Jun 8, 2023