← RingCentral Ideas

Settings and activity

36 results found

  1. Generate a report on a date range but only on specific time of the day

    42 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  3. Support Google Shared Drives with Archiver

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ryan shared this idea  · 

  4. Centrally backup SMS/MMS messages in Archiver

    35 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  5. Add Call Log on Archiver Sync Option

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  6. More 3rd party storage sites on Archiver beta

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  7. Improve Analytics

    1 vote
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan shared this idea  · 

  8. Indicator in Admin portal to see if number is SMS enabled

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ryan shared this idea  · 

  9. Admins needs the ability to disable MVP features

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ryan shared this idea  · 

  10. Maximum caller wait time in queue should include 45 secs

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  11. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  12. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Ryan supported this idea  · 

  13. Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  14. Option to Disable Group SMS

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  15. IVR change default greeting being played 3 times

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  16. Dial by Name directory by site

    28 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal
    An error occurred while saving the comment
    Ryan commented  · 

    Multi-site functionality should support a dial by name directory per Site.

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