Settings and activity

35 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 6, 2024

2. Support Google Shared Drives with Archiver

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Mar 6, 2024

3. Centrally backup SMS/MMS messages in Archiver

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 6, 2024

4. Add Call Log on Archiver Sync Option

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 6, 2024

5. More 3rd party storage sites on Archiver beta

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 6, 2024

6. Improve Analytics

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   0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Nov 3, 2023

7. Indicator in Admin portal to see if number is SMS enabled

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Feb 24, 2023

8. Admins needs the ability to disable MVP features

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Feb 24, 2023

9. Maximum caller wait time in queue should include 45 secs

   13 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Planned for November 2024!

11. Account-Wide Holiday Settings and/or Holiday Templates

    216 votes

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    19 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
    Ryan supported this idea  ·  Aug 23, 2024

12. Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Option to Disable Group SMS

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. IVR change default greeting being played 3 times

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal
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    Ryan commented  ·  Dec 13, 2021  ·  Edit…  ·  Delete…

    Multi-site functionality should support a dial by name directory per Site.

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