Settings and activity

36 results found

1. Generate a report on a date range but only on specific time of the day

   45 votes

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   7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 6, 2024

2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   655 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 6, 2024

3. Support Google Shared Drives with Archiver

   5 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Mar 6, 2024

4. Centrally backup SMS/MMS messages in Archiver

   38 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 6, 2024

5. Add Call Log on Archiver Sync Option

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 6, 2024

6. More 3rd party storage sites on Archiver beta

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 6, 2024

7. Improve Analytics

   1 vote

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Nov 3, 2023

8. Indicator in Admin portal to see if number is SMS enabled

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Feb 24, 2023

9. Admins needs the ability to disable MVP features

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Feb 24, 2023

10. Maximum caller wait time in queue should include 45 secs

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

12. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Ryan supported this idea  ·  Aug 23, 2024

13. Ability to enable/disable specific services (SMS/MMS/fax) on a specific number in the Admin Panel

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Option to Disable Group SMS

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. IVR change default greeting being played 3 times

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal
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    Ryan commented  ·  Dec 13, 2021  ·  Edit…  ·  Delete…

    Multi-site functionality should support a dial by name directory per Site.

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