Settings and activity

36 results found

1. add HUD feature to apple iphone app.

   119 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Dec 5, 2024

2. Bulk update user info

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Oct 11, 2024

3. Have the availability to disable the "Accept Queue Calls" feature in settings

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   21 votes

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   4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 11, 2024

4. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 11, 2024

5. Live Reporting : Dashboards need to have more than one editor

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 8, 2024

6. Centralized Management of Analytics reports and Analytic Subscriptions.

   11 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 8, 2024

7. Performance report align with user call logs

   83 votes

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   New  ·  9 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 28, 2024

8. Holiday/Night Button

   86 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ryan commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

   For Multi-Site this feature needs to be a permission we can give to specific users so phone admins don't need to "flip the switch"

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   Ryan supported this idea  ·  Aug 23, 2024

9. Disable accept queue call slide bar on some agents

   30 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

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   Ryan commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

   This is desperately needed.

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   Ryan supported this idea  ·  Aug 23, 2024

10. Assign RingCentral License to Extension without phone number

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Ryan commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

    Another use case is that we don't want some of our users to have DID numbers but they need to make phone calls out. We should be able to assign a RingCentral license without a phone number.

    I want our users caller ID to only use the Site or Queue number they are associated with.

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    Ryan supported this idea  ·  Aug 23, 2024

11. Table on the performance reports should be filtered when selecting site

    8 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

12. Filter Users By Site in Analytics Performance Report

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

13. Analytics - Performance Reports - Add Privacy options

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

14. Share Performance Reports and Subscriptions with other Admin users

    14 votes

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    2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

15. Graphs showing individaul/ user KPIs

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

16. Export Widget Report Graphs to PDF

    7 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

17. Need option to schedule reports in Business Analytics with PDF

    74 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

18. Filter non-business hours out of RingCentral Analytics Portal reports

    10 votes

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    Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

19. Offer business hours selection for recurring reports in analytics.

    25 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

20. Exclude weekends for call log analytics

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024