← RingCentral Ideas

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36 results found

  1. HUD for iOS mobile app

    80 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  2. Bulk update user info

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Ryan shared this idea  · 

  3. Have the availability to disable the "Accept Queue Calls" feature in settings

    16 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  4. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  5. Live Reporting : Dashboards need to have more than one editor

    5 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  6. Centralized Management of Analytics reports and Analytic Subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  7. Performance report align with user call logs

    57 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  8. Holiday/Night Button

    83 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Ryan commented  · 

    For Multi-Site this feature needs to be a permission we can give to specific users so phone admins don't need to "flip the switch"

    Ryan supported this idea  · 

  9. Disable accept queue call slide bar on some agents

    25 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Ryan commented  · 

    This is desperately needed.

    Ryan supported this idea  · 

  10. Assign RingCentral License to Extension without phone number

    9 votes
    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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    An error occurred while saving the comment
    Ryan commented  · 

    Another use case is that we don't want some of our users to have DID numbers but they need to make phone calls out. We should be able to assign a RingCentral license without a phone number.

    I want our users caller ID to only use the Site or Queue number they are associated with.

    Ryan supported this idea  · 

  11. Table on the performance reports should be filtered when selecting site

    8 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  12. Filter Users By Site in Analytics Performance Report

    3 votes
    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Ryan supported this idea  · 

  13. Analytics - Performance Reports - Add Privacy options

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ryan supported this idea  · 

  14. Share Performance Reports and Subscriptions with other Admin users

    9 votes
    2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  15. Graphs showing individaul/ user KPIs

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  16. Export Widget Report Graphs to PDF

    6 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  17. Need option to schedule reports in Business Analytics with PDF

    72 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  18. Filter non-business hours out of RingCentral Analytics Portal reports

    10 votes
    Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  19. Offer business hours selection for recurring reports in analytics.

    24 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 

  20. Exclude weekends for call log analytics

    2 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Ryan supported this idea  · 
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