Settings and activity

35 results found

1. Bulk update user info

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Oct 11, 2024

2. Have the availability to disable the "Accept Queue Calls" feature in settings

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   13 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 11, 2024

3. Enable Admin Portal to view and change users ability to "Accept Queue Calls"

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 11, 2024

4. Live Reporting : Dashboards need to have more than one editor

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 8, 2024

5. Centralized Management of Analytics reports and Analytic Subscriptions.

   11 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Oct 8, 2024

6. Performance report align with user call logs

   30 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Aug 28, 2024

7. Holiday/Night Button

   78 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ryan commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

   For Multi-Site this feature needs to be a permission we can give to specific users so phone admins don't need to "flip the switch"

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   Ryan supported this idea  ·  Aug 23, 2024

8. Disable accept queue call slide bar on some agents

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ryan commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

   This is desperately needed.

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   Ryan supported this idea  ·  Aug 23, 2024

9. Assign RingCentral License to Extension without phone number

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Ryan commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

   Another use case is that we don't want some of our users to have DID numbers but they need to make phone calls out. We should be able to assign a RingCentral license without a phone number.

   I want our users caller ID to only use the Site or Queue number they are associated with.

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   Ryan supported this idea  ·  Aug 23, 2024

10. Table on the performance reports should be filtered when selecting site

    8 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

11. Filter Users By Site in Analytics Performance Report

    2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

12. Analytics - Performance Reports - Add Privacy options

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

13. Share Performance Reports and Subscriptions with other Admin users

    7 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

14. Graphs showing individaul/ user KPIs

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

15. Export Widget Report Graphs to PDF

    3 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

16. Need option to schedule reports in Business Analytics with PDF

    69 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

17. Filter non-business hours out of RingCentral Analytics Portal reports

    10 votes

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    Implemented  ·  10 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

18. Offer business hours selection for recurring reports in analytics.

    24 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

19. Exclude weekends for call log analytics

    2 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024

20. Generate a report on a date range but only on specific time of the day

    36 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Aug 6, 2024