Settings and activity

53 results found

1. RingCX allows you to pick up calls on the dashboard manually

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  May 27, 2025

2. RingCX Analytics Historical Report | Share report to specific User

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  May 6, 2025

3. Transferring calls to RingEX Extensions via corporate directory

   62 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  May 6, 2025

4. customize column when downloading user list

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Mar 28, 2025

5. Allow RingCentral App to Place RingCX Calls on Hold

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Mar 26, 2025

6. Ability to generate reports who joined the audio conference via a dial-in

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Feb 20, 2025

7. Option to Delete Default Team

   19 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Mark Royette commented  ·  Feb 19, 2025  ·  Edit…  ·  Delete…

   Provide an option to configure the default team, allowing administrators to control which users are included in the team.

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8. Remove my background noise

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   13 votes

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   6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Jan 29, 2025

9. Have a single point of entry for faxes

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Jan 22, 2025

10. Call Recording transription

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Jan 9, 2025

11. CNAM for RingCX Parallel Dialing

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Nov 14, 2024

12. Transferring RingCX call via User Ext. Deskphone

    6 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Nov 7, 2024

13. Customize Settings for Message Only Extension Email Notifications

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Nov 4, 2024

14. Add Phone Numbers in Filtering options for Call Records - Business Analytics

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Oct 29, 2024

15. Ability to transfer RingEX calls directly to RingCX Users

    19 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Oct 18, 2024

16. Remove permission to delete voicemails

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Oct 11, 2024

17. Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Aug 13, 2024

18. Reporting Enhancement: Add categories for type of inbound calls to MVP queues.

    3 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  May 9, 2024

19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    673 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Apr 27, 2024

20. Provide sound customization for app notifications for new voicemail messages.

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Mar 27, 2024