Settings and activity

54 results found

1. Support for Hyperlinked Text in SMS/MMS Messages

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  May 28, 2025

2. RingCX allows you to pick up calls on the dashboard manually

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  May 27, 2025

3. RingCX Analytics Historical Report | Share report to specific User

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  May 6, 2025

4. Transferring calls to RingEX Extensions via corporate directory

   63 votes

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   Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  May 6, 2025

5. customize column when downloading user list

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   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Mar 28, 2025

6. Allow RingCentral App to Place RingCX Calls on Hold

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Royette shared this idea  ·  Mar 26, 2025

7. Ability to generate reports who joined the audio conference via a dial-in

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Feb 20, 2025

8. Option to Delete Default Team

   19 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Mark Royette commented  ·  Feb 19, 2025  ·  Edit…  ·  Delete…

   Provide an option to configure the default team, allowing administrators to control which users are included in the team.

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9. Remove my background noise

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   13 votes

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   6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mark Royette supported this idea  ·  Jan 29, 2025

10. Have a single point of entry for faxes

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Jan 22, 2025

11. Call Recording transription

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Jan 9, 2025

12. CNAM for RingCX Parallel Dialing

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Nov 14, 2024

13. Call controls for RingCX calls with desk phone pairing

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette commented  ·  Nov 7, 2024  ·  Edit…  ·  Delete…

    The ability to use the User Extensions Deskphone when transferring RingCX calls that were answered using RC Phone as the voice connection would provide customers with greater convenience. This feature would allow users to pick up RingCX calls on deskphones and transfer them without having to return to the RingCX Integrated dialer. Such functionality would streamline the call transfer process for customers using deskphones.

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    Mark Royette supported this idea  ·  Nov 7, 2024

14. Customize Settings for Message Only Extension Email Notifications

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Nov 4, 2024

15. Add Phone Numbers in Filtering options for Call Records - Business Analytics

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Oct 29, 2024

16. Ability to transfer RingEX calls directly to RingCX Users

    19 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Oct 18, 2024

17. Remove permission to delete voicemails

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Oct 11, 2024

18. Ability to download a list of numbers with their assigned CNAM (Caller Name) information

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Royette shared this idea  ·  Aug 13, 2024

19. Reporting Enhancement: Add categories for type of inbound calls to MVP queues.

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  May 9, 2024

20. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Royette supported this idea  ·  Apr 27, 2024