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← RingCentral Ideas

Settings and activity

49 results found

  1. Allow RingCentral App to Place RingCX Calls on Hold

    6 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mark Royette shared this idea  · 

  2. Ability to generate reports who joined the audio conference via a dial-in

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Mark Royette supported this idea  · 

  3. Option to Delete Default Team

    17 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Mark Royette commented  · 

    Provide an option to configure the default team, allowing administrators to control which users are included in the team.

  4. Remove my background noise

    11 votes

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    4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mark Royette supported this idea  · 

  5. Have a single point of entry for faxes

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Mark Royette supported this idea  · 

  6. Call Recording transription

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  7. CNAM for RingCX Parallel Dialing

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Mark Royette shared this idea  · 

  8. Transferring RingCX call via User Ext. Deskphone

    5 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mark Royette shared this idea  · 

  9. Customize Settings for Message Only Extension Email Notifications

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  10. Add Phone Numbers in Filtering options for Call Records - Business Analytics

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  11. Ability to transfer RingEX calls directly to RingCX Users

    17 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mark Royette shared this idea  · 

  12. Remove permission to delete voicemails

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  13. Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  14. Reporting Enhancement: Add categories for type of inbound calls to MVP queues.

    3 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mark Royette supported this idea  · 

  15. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    661 votes

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    Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mark Royette supported this idea  · 

  16. Provide sound customization for app notifications for new voicemail messages.

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette supported this idea  · 

  17. Additional Settings for display and visibility

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  18. Save/Backup & Restore IVR Settings

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mark Royette shared this idea  · 

  19. Option in RC App to Restrict the App from using IOS Mobile Call Logs

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mark Royette shared this idea  · 

  20. Set a specific extension for Intercom

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Mark Royette commented  · 

    To have the option to assign a direct or specific extension on the intercom sofkey on desk phones instead of just the general intercom where it will ask to enter the extension to intercom with.

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