Settings and activity

37 results found

1. To allow a user to have the InContact SalesForce agent “lightning” dialer open and functional in multiple Salesforce browser tabs.

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Kimberley Roy supported this idea  ·  Jul 8, 2024

2. RingCX - Survey report

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kimberley Roy supported this idea  ·  May 9, 2024

3. Integrate with SugarCRM

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   Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Kimberley Roy commented  ·  Apr 30, 2024  ·  Edit…  ·  Delete…

   I have a customer specifically requesting the ability to integrate their Sugar CRM with RingSense for Sales.

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   Kimberley Roy supported this idea  ·  Apr 30, 2024

4. QA on Digital Interactions

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Kimberley Roy supported this idea  ·  Apr 30, 2024

5. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Kimberley Roy supported this idea  ·  Apr 30, 2024

6. Ring Sense API Access

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   3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Kimberley Roy supported this idea  ·  Apr 30, 2024

7. Ability for agents to schedule a commitment for a specific colleague

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Kimberley Roy shared this idea  ·  Jun 21, 2022

8. Separate call recording announcements for internal and external calls

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kimberley Roy shared this idea  ·  Nov 3, 2021

9. Wrap Time / After Contact Work

   42 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. RingCX Call Details "Call Termination by Agent or Caller"

    37 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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11. API for external contacts

    17 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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12. Use RingEX minutes for contact centre outbound dialling

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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13. Tiered Dispositions

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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14. Support for Azure & Windows 365 VDI environments

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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15. Ability to exclude internal calls from automatic call recording

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Option in Agent Interface to request supervisor assistance

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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17. Add Glip / MVP messaging as a native channel in CXone

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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18. Zendesk Integration to show IVR/dialed number info

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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19. Customer Journey Cradle-to-Grave Report

    15 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. Assign CCP to multiple Cost Centers

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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