Settings and activity

38 results found

1. RingEX After Hours Schedule Display

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kimberley Roy supported this idea  ·  Mar 27, 2025

2. To allow a user to have the InContact SalesForce agent “lightning” dialer open and functional in multiple Salesforce browser tabs.

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Kimberley Roy supported this idea  ·  Jul 8, 2024

3. RingCX - Survey report

   30 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Kimberley Roy supported this idea  ·  May 9, 2024

4. Integrate with SugarCRM

   4 votes

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   Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Kimberley Roy commented  ·  Apr 30, 2024  ·  Edit…  ·  Delete…

   I have a customer specifically requesting the ability to integrate their Sugar CRM with RingSense for Sales.

   Save Submitting...
   Kimberley Roy supported this idea  ·  Apr 30, 2024

5. QA on Digital Interactions

   11 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I’m excited to share that RingSense AI QM now seamlessly supports multiple digital channels automatically imported from RingCX.

   Currently, RingSense supports:

   • Instagram Direct Messaging
   • Messenger
   • Facebook
   • WhatsApp
   • Apple Messages for Business
   • SMS
   • Chat
   • Twitter
   • Google Business Messaging
   • Digital SMS
   • Engage Messaging

   We’re continuously expanding support for additional channels. To view the most up-to-date list, simply check your Manage Integrations settings (see screenshot below).

   Kimberley Roy supported this idea  ·  Apr 30, 2024

6. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

   27 votes

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   Under Review  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Kimberley Roy supported this idea  ·  Apr 30, 2024

7. Ring Sense API Access

   21 votes

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   3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Kimberley Roy supported this idea  ·  Apr 30, 2024

8. Ability for agents to schedule a commitment for a specific colleague

   1 vote

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kimberley Roy shared this idea  ·  Jun 21, 2022

9. Separate call recording announcements for internal and external calls

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kimberley Roy shared this idea  ·  Nov 3, 2021

10. Wrap Time / After Contact Work

    129 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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11. RingCX Call Details "Call Termination by Agent or Caller"

    56 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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12. API for external contacts

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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13. Use RingEX minutes for contact centre outbound dialling

    13 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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14. Tiered Dispositions

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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15. Support for Azure & Windows 365 VDI environments

    25 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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16. Ability to exclude internal calls from automatic call recording

    45 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Option in Agent Interface to request supervisor assistance

    10 votes

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    Planned  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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18. Add Glip / MVP messaging as a native channel in CXone

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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19. Zendesk Integration to show IVR/dialed number info

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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20. Customer Journey Cradle-to-Grave Report

    20 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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