Settings and activity

59 results found

1. Have 911 call information on the Analytics page

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Sep 9, 2025

2. Allowing warm transfers from Ring Central desktop to the Contact Center

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   26 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Sep 9, 2025

3. Allow for Call Transcripts to be Backed Up via RC Archiver

   17 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Sep 4, 2025

4. Combine User List and User Device Export

   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Jul 1, 2025

5. International calls report

   27 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Jun 10, 2025

6. DND - Presence Key Notification

   35 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  May 28, 2025

7. Ability to group and sort HUD contacts

   16 votes

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   2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  May 28, 2025

8. Abandoned Call Tracking Feature

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   50 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Nov 8, 2024

9. ivr visual editor pdf options

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Hannah Tieu supported this idea  ·  Nov 7, 2024

10. Call Queue - "Allow members to change their queue status"

    30 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Oct 1, 2024

11. run user status report

    46 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Sep 16, 2024

12. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    39 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Aug 8, 2024

13. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    23 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Aug 8, 2024

14. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    66 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Jul 16, 2024

15. Allow Administrator to disable "Auto-answer call" feature

    101 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Jun 11, 2024
    An error occurred while saving the comment
    Hannah Tieu commented  ·  Nov 28, 2022  ·  Edit…  ·  Delete…

    There should be a way for Admins to view which users has the Auto-answer feature enabled in the RingCentral app so that Admins can keep track of more evenly distributed calls for agents.

    Save Submitting...

16. Warm Transfer show original caller ID

    10 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Mar 19, 2024

17. Add AWAY Option for chat

    42 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Hannah Tieu supported this idea  ·  Mar 4, 2024

18. Contact Directory be automatically integrated with RingCentral account's Company directory

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Oct 12, 2020

19. Direct line into a meeting

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Dec 14, 2020

20. Provisioning file for MS teams provisioning/manual provisioned phones

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Hannah Tieu shared this idea  ·  Jan 8, 2021