← RingCentral Ideas

Settings and activity

19 results found

  1. 3 extensions or phone numbers in one application

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  2. To have an options to route the voicemail of one call queue to another call queue.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  3. to have a feature to have a live reports that showed progress day by day

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  4. Have an option to close the case in My Case Portal

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  5. configure the web app for telephone calls only

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  6. Ability to answer more than 1 call from a call queue.

    49 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Rinny Dela Cruz commented  · 

    Enabled multiple call queues to be managed on the apps

  7. Disable/Enable 2 Factor Authentication on certain users

    20 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Rinny Dela Cruz commented  · 

    disabling MFA to selective user only

  8. Bleep out sensitive information while the calls are being recorded.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  9. Daily export of application users via CSV

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  10. assigned Super Admin will not see the call logs of other Super Admin

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  11. customized the ringtone on the apps for specific caller

    5 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  12. Sync contacts into Outlook via a sub-folder in RingCentral desktop app

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  13. Call waiting to apply on call queue members.

    71 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  14. A desk phone that can sync 365 contacts

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  15. block the faxing on the main number.

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  16. Remove or restrict option to choose "invisible" status

    18 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  17. Schedule download of User list

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  18. Ability to retrieve call recording even if the call was transferred to an external number

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rinny Dela Cruz shared this idea  · 

  19. Ability to delegate permission to manage a specific group(s)

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Rinny Dela Cruz commented  · 

    options to
    setup a new roles for a User to view only the call logs
    or recording of a certain call queue