Settings and activity

19 results found

1. 3 extensions or phone numbers in one application

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Feb 2, 2023

2. To have an options to route the voicemail of one call queue to another call queue.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Feb 3, 2023

3. to have a feature to have a live reports that showed progress day by day

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Feb 15, 2023

4. Have an option to close the case in My Case Portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Feb 23, 2023

5. configure the web app for telephone calls only

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Mar 3, 2023

6. Ability to answer more than 1 call from a call queue.

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz commented  ·  Mar 24, 2023  ·  Edit…  ·  Delete…

   Enabled multiple call queues to be managed on the apps

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7. Disable/Enable 2 Factor Authentication on certain users

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   Under Review  ·  2 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz commented  ·  Jul 25, 2023  ·  Edit…  ·  Delete…

   disabling MFA to selective user only

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8. Bleep out sensitive information while the calls are being recorded.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Aug 2, 2023

9. Daily export of application users via CSV

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Aug 7, 2023

10. assigned Super Admin will not see the call logs of other Super Admin

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Feb 17, 2023

11. customized the ringtone on the apps for specific caller

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    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Mar 10, 2023

12. Sync contacts into Outlook via a sub-folder in RingCentral desktop app

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Sep 26, 2023

13. Call waiting to apply on call queue members.

    68 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Feb 24, 2023

14. A desk phone that can sync 365 contacts

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Jul 14, 2023

15. block the faxing on the main number.

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Jan 27, 2023

16. Remove or restrict option to choose "invisible" status

    13 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Jul 6, 2023

17. Schedule download of User list

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Oct 6, 2023

18. Ability to retrieve call recording even if the call was transferred to an external number

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Jul 31, 2023

19. Ability to delegate permission to manage a specific group(s)

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz commented  ·  Feb 21, 2023  ·  Edit…  ·  Delete…

    options to
    setup a new roles for a User to view only the call logs
    or recording of a certain call queue

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