Settings and activity

19 results found

1. 3 extensions or phone numbers in one application

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Feb 2, 2023

2. To have an options to route the voicemail of one call queue to another call queue.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Feb 3, 2023

3. to have a feature to have a live reports that showed progress day by day

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Feb 15, 2023

4. Have an option to close the case in My Case Portal

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Feb 23, 2023

5. configure the web app for telephone calls only

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Mar 3, 2023

6. Ability to answer more than 1 call from a call queue.

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   
   

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

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   Rinny Dela Cruz commented  ·  Mar 24, 2023  ·  Edit…  ·  Delete…

   Enabled multiple call queues to be managed on the apps

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7. Disable/Enable 2 Factor Authentication on certain users

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   Under Review  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz commented  ·  Jul 25, 2023  ·  Edit…  ·  Delete…

   disabling MFA to selective user only

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8. Bleep out sensitive information while the calls are being recorded.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Aug 2, 2023

9. Daily export of application users via CSV

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rinny Dela Cruz shared this idea  ·  Aug 7, 2023

10. assigned Super Admin will not see the call logs of other Super Admin

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Feb 17, 2023

11. customized the ringtone on the apps for specific caller

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    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Mar 10, 2023

12. Sync contacts into Outlook via a sub-folder in RingCentral desktop app

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Sep 26, 2023

13. Call waiting to apply on call queue members.

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Rinny Dela Cruz shared this idea  ·  Feb 24, 2023

14. A desk phone that can sync 365 contacts

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Jul 14, 2023

15. block the faxing on the main number.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Jan 27, 2023

16. Remove or restrict option to choose "invisible" status

    21 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Jul 6, 2023

17. Schedule download of User list

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Oct 6, 2023

18. Ability to retrieve call recording even if the call was transferred to an external number

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz shared this idea  ·  Jul 31, 2023

19. Ability to delegate permission to manage a specific group(s)

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rinny Dela Cruz commented  ·  Feb 21, 2023  ·  Edit…  ·  Delete…

    options to
    setup a new roles for a User to view only the call logs
    or recording of a certain call queue

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