Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.

Current Behavior:

Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.

Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension name) in both apps.

Impact on Customer:
This inconsistency causes confusion for end users who switch between Mobile and Desktop applications, as the same phone number appears with different Caller ID names depending on the platform being used.

Internal Findings:

The Client/App team has confirmed that they observe the same behavior on their end.
The logic controlling this behavior is set on the Platform side.
No response or direction has been provided by the Product Manager yet.

Request:
Submit this feature request for Product review to evaluate the current logic and determine whether the Caller ID display behavior can be standardized across platforms.