Settings and activity

46 results found

1. Feature Request: Super Admin Self-Service Contact Center Routing Change

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   1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 26, 2024

2. Internal Call Only for Contact Center

   5 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 24, 2024

3. Ability to allow a third-party member to listen to call recordings without sharing the recordings.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 24, 2024

4. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 18, 2024

5. Voice & messaging encryption

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Jun 4, 2024

6. RingCX audio

   12 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jonalyn shared this idea  ·  May 29, 2024

7. Assign phone numbers to CCRN in MVP Admin

   11 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  May 13, 2024

8. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   56 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  May 2, 2024

9. able to set up an alert to email a supervisor when their team's users go into "do not disturb"

   7 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn supported this idea  ·  Apr 23, 2024

10. Fax report

    15 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Apr 8, 2024

11. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Mar 14, 2024

12. Change number in Call handling settings

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    10 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Mar 11, 2024

13. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Mar 5, 2024

14. iMessages to work on RC app

    11 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jonalyn supported this idea  ·  Mar 4, 2024

15. Option to automatically logout the use or member of the Call Queue Group when business hours end from RingCentral App without going in t...

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Aug 7, 2023

16. Video lighting adjustment on RCV.

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Jul 27, 2023

17. Ability to add disconnecting tone on CISCO phone through RingCentral Configuration

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Aug 8, 2023

18. option to see the percentage of the calls that had incomplete data captured on Analytics

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Sep 6, 2023

19. Call Queue: Simultaneous | Add more than 50 members

    23 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn commented  ·  Aug 8, 2023  ·  Edit…  ·  Delete…

    Ability to add more than 50 users on Call Queue for a simultaneous ring.

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20. To add more recipient on SMS notification when voicemail messages are received.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jonalyn shared this idea  ·  Sep 15, 2023