Settings and activity

94 results found

1. Copying an alphanumeric value from Engage Digital should not automatically format it as a phone number or trigger click-to-dial functionalit

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor supported this idea  ·  Jul 24, 2025

2. Syncing of RingCx and RingEx Status Bi-Directional

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor shared this idea  ·  Jul 23, 2025

3. Development Plan Ringsense

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor supported this idea  ·  Jul 22, 2025

4. rearrange or customize icons in the HU

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor supported this idea  ·  Jul 10, 2025

5. message data export

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor shared this idea  ·  Jul 8, 2025

6. Set Speed Dial using RingCentral App

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor supported this idea  ·  Jul 1, 2025

7. Quality of Service (QoS) Portal for RingCX Calls

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   New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor supported this idea  ·  Jun 30, 2025

8. RingCX ADMX template for browser group policy

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor supported this idea  ·  Jun 20, 2025

9. Set ringcentral mobile app as default app for calling for IOS

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   New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jonalyn Rocapor supported this idea  ·  Jun 16, 2025

10. Option to Control Agent Call Ring Behavior Upon Decline

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor shared this idea  ·  Jun 11, 2025

11. Access Analytics Reports and Call Queue Admin without changing the role and permission

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor supported this idea  ·  Jun 9, 2025

12. Download a Report Showing User Permissions / Settings

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor supported this idea  ·  Jun 5, 2025

13. Admin Report of User Settings

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor supported this idea  ·  Jun 5, 2025

14. Role and Permissions Report

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor supported this idea  ·  Jun 5, 2025

15. RingCX Outbound SMS -- Cannot see messages until they are replied to

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

    At this time, the RingCX platform does not provide a way to view or search for specific outbound SMS messages by phone number once they’ve been sent. While the Outbound Queue may confirm that a message was dispatched, there is currently no visibility into the message content or delivery details within RingCX itself.

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    Jonalyn Rocapor supported this idea  ·  Jun 3, 2025

16. Disable Call Monitoring Notification

    16 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor supported this idea  ·  Jun 3, 2025
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    Jonalyn Rocapor commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

    When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

    "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

    Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

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17. Email Notifications received by Users after being added for Automatic Call Recording should have an option for it to be disabled on the ...

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor commented  ·  Jun 3, 2025  ·  Edit…  ·  Delete…

    When creating a Call Monitoring group in the RingCentral Admin Portal, users assigned as "can be monitored" receive a system-generated email stating:

    "An administrator of the RingCentral phone system has given the following person permissions to monitor your calls."

    Administrators have expressed concern about this notification and are requesting the ability to disable or suppress this message, especially in environments where monitoring is standard operating procedure.

    Save Submitting...

18. AI follow-up emails in RingSense CX

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    8 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor supported this idea  ·  May 15, 2025

19. SIP Header Push for Canada Accounts

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor supported this idea  ·  Apr 30, 2025

20. Bulk deletion of voicemails in the queue for Max Agent users.

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jonalyn Rocapor shared this idea  ·  Apr 22, 2025