Settings and activity
13 results found
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3 votes
Gina
shared this idea
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3 votesGina
shared this idea
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7 votesGina
shared this idea
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564 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio -
16 votes
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343 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
An error occurred while saving the comment -
31 votes
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39 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
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9 votes
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101 votes
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11 votes
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15 votes
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471 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
An error occurred while saving the comment Gina
commented
When we get a call, and it rings to multiple people, that call should not show up as missed for everyone else that did not pick it up.
For some reason, I am the only one that can see the text messages for our main company line. The whole ring group assigned to that number should be able to see the text messages, so that nothing gets missed.