← RingCentral Ideas

Settings and activity

13 results found

  1. When active on the desktop, mobile phone should not ring, without having to sign out

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Gina shared this idea  · 

  2. Additional Out of office/Vacation Voicemail recording

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Gina shared this idea  · 

  3. Multiple rings for different lines being called

    7 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Gina shared this idea  · 

  4. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Alert for Call Queue Voicemails in RingCentral App

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. Text from the same main user number

    363 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    An error occurred while saving the comment
    Gina commented  · 

    For some reason, I am the only one that can see the text messages for our main company line. The whole ring group assigned to that number should be able to see the text messages, so that nothing gets missed.

  7. Allow RC users to make internal phone calls after business hours

    35 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

  9. Admin option to move faxes, messages, and files to another employee upon termination

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    11 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  12. Show Status in Dial pad

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Gina commented  · 

    When we get a call, and it rings to multiple people, that call should not show up as missed for everyone else that did not pick it up.