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Settings and activity

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  1. 1 vote

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    Chase shared this idea  · 
  2. 2 votes

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    Chase shared this idea  · 
  3. 13 votes

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    Chase shared this idea  · 
  4. 88 votes

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  5. 19 votes

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  6. 630 votes

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  7. 11 votes

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  8. 3 votes

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  9. 479 votes

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    An error occurred while saving the comment
    Chase commented  · 

    I would like to see the live time frames of the agents current status in live reports.For Example:Agent Status TimeAgent One On Call 4:58Agent Two Available 0:37Agent Three Unavailable 13:14This would allow us to monitor, in real time, how long someone has been on a call, if they are about to be back from break, who has been available the longest and due for the next call, etc.

  10. 21 votes

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  11. 2 votes

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