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  1. 2 votes

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    Chase shared this idea  · 
  2. 2 votes

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    Chase shared this idea  · 
  3. 15 votes

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    Chase shared this idea  · 
  4. 88 votes

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  5. 21 votes

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  6. 795 votes

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    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

  7. 11 votes

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  8. 3 votes

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  9. 642 votes

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    An error occurred while saving the comment
    Chase commented  · 

    I would like to see the live time frames of the agents current status in live reports.For Example:Agent Status TimeAgent One On Call 4:58Agent Two Available 0:37Agent Three Unavailable 13:14This would allow us to monitor, in real time, how long someone has been on a call, if they are about to be back from break, who has been available the longest and due for the next call, etc.

  10. 21 votes

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  11. 2 votes

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