← RingCentral Ideas

Settings and activity

11 results found

  1. Live Report Service Level and Queue Monitor Change

    1 vote
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Chase shared this idea  · 

  2. Call Queue Greeting not count towards queue time

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Chase shared this idea  · 

  3. Priority option for queues.

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Chase shared this idea  · 

  4. An overview, within the User Settings, of all group memberships.

    88 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Add condition to custom call handling: internal vs. external calls

    20 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  7. A feature for automatically changing the User's call queue status during After Hours

    11 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Customize the time for Auto-answer

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Chase commented  · 

    I would like to see the live time frames of the agents current status in live reports.For Example:Agent Status TimeAgent One On Call 4:58Agent Two Available 0:37Agent Three Unavailable 13:14This would allow us to monitor, in real time, how long someone has been on a call, if they are about to be back from break, who has been available the longest and due for the next call, etc.

  10. Add a "Who's On Deck" widget to Live Reports

    21 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  11. Outbound Calls Information

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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