Settings and activity

52 results found

1. Add a Column for User Group/Department

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Dec 17, 2025

2. IVR Path reporting on standard Analytics

   31 votes

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Dec 3, 2025

3. Block all External Incoming Calls

   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Nov 5, 2025

4. Add Long Call under Data tab in RingCX Real-time Dashboard Custom Widget

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Sep 10, 2025

5. Ability to export international calling list from the Admin Portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Sep 4, 2025

6. Allow a custom rule to change call handling between internal and external calls

   22 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Aug 28, 2025

7. Combined Voice and Digital Interactions Handled in RingCX Analytics

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Aug 6, 2025

8. Disable Direct calls

   6 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Jul 24, 2025

9. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Jul 23, 2025

10. Caller ID Override for Callbacks in RingCX

    11 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jul 17, 2025

11. AI Notes to capture the CNAM as the name of the caller/participant

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jul 17, 2025

12. Display User Extension Number When Transferring From RingCX To RingEX

    19 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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13. Increase the voicemail time limit

    8 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Jun 12, 2025

14. Log Internal Calls | RingCX For SalesForce

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jun 11, 2025

15. See all support cases in the support portal

    14 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Jun 10, 2025

16. Analytics regarding Text Messaging/SMS

    35 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  May 23, 2025

17. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    20 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  May 21, 2025

18. The caller ID should be longer then 15 characters.

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  May 19, 2025

19. change the Character limit with caller ID

    10 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  May 19, 2025

20. Ability to disable Ringout Feature for users

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Apr 30, 2025