Settings and activity

22 results found

1. Auto-Answer Calls

   26 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Oct 8, 2024

2. Option to download automatic call recordings in bulk and WAV file

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Oct 4, 2024

3. Grant RingCX customers access to enable/disable countries for international calling.

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Aug 28, 2024

4. Automatic hold for warm transfers using integrated phone

   20 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Aug 2, 2024

5. Call queue manager Analytic reporting

   16 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Jul 15, 2024

6. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  May 17, 2024

7. Presence feature. Need the ability to answer a call after it was forwarded to another extension.

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Jun 26, 2023

8. When a user locks their computer, the customer would like DND to be automatically activated.

   2 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Jessa commented  ·  Jul 13, 2023  ·  Edit…  ·  Delete…

   I was wondering if we could put in a request for a feature, where if the laptop is locked (windows + L) then could there be an option to put the users on Do Not Disturb or take them out of the call queue?

   Save Submitting...

9. Pause/Mute Recording Option for Internal Calls

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Jul 25, 2023

10. Force Log-out due to Inactivity

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jessa commented  ·  Aug 23, 2023  ·  Edit…  ·  Delete…

    Current Behavior: For security reasons, the user will be forced log-out due to inactivity for 14 days.Desired Behavior: Customer to have the option to manage application behavior, an option to set a longer time before users be forced logged-out from the mobile app

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11. Call Log synchronization between Desktop App and Deskphone Unify CP600

    1 vote

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    0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Sep 20, 2023

12. Update the list of local mobile numbers included in the Domestic rates

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jul 5, 2023

13. Add Download option in the queue call details page of Business Analytics

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Nov 14, 2023

14. Feature Request - Automated Custom Rules for Annual Announcements

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Enable SMS for UK numbers

    86 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Feature Request - Grandstream Deskphones Support via Assisted Provisioning

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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17. Recover call recordings for past 90 days

    53 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Share host Audio in RC Video in Desktop App

    184 votes

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    12 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPhillip (Director, Product Management, RingCentral) responded

    Implemented for Windows.  

    Mac is planned for 2H 2024

19. UK Mobile Numbers as a Substitute Caller ID

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Add Remote Control feature to RC Desktop App - Video

    187 votes

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    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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