← RingCentral Ideas

Settings and activity

16 results found

  1. Current Status under Username

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Renita shared this idea  · 

  2. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

    28 votes
    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Analytics by Dept

    45 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Renita commented  · 

    Going by site, gives a user/manager access to multiple users data from other departments, where by department gives them access to only the users they should have access to. Add Department to the Role Domain

  4. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  5. Disable Call Waiting tone on soft phone

    50 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Automatic divert to voicemail when already on another call

    36 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Prevent/Disable second call going through to extension

    40 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Call waiting for direct calls

    35 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Disable call waiting feature for calls made to a user extension

    39 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  10. Allow Users To Turn Off Call Waiting

    27 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Connect Next Incoming Calls Directly to Voicemail when engaged on an active call

    35 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  13. Number instead of red dot for Windows desktop app chat notification

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  14. Add Fingers Crossed Emoji

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. RC app search by department

    49 votes
    Planned  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Show availability/status in Company contact list.

    101 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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