Settings and activity

234 results found

1. Dial-by-Name customization

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 17, 2025

2. Express Link to work with email filters

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 16, 2025

3. 2 way presence sync on NICE InContact and Engage Digital platforms

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jul 9, 2025

4. SMS Text notification ATT

   23 votes

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   New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 9, 2025

5. message data export

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 8, 2025

6. Expansion Module Multi-page Presence

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 8, 2025

7. access and review video call recordings in Analytics

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 8, 2025

8. Click to dial to route to mobile app

   6 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 2, 2025

9. Mobile app as endpoint of RingCX

   26 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jul 2, 2025

10. Call recording auto pause when sharing sensitive inform for PCI compliance

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 2, 2025

11. Quality of Service (QoS) Portal for RingCX Calls

    67 votes

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    New  ·  11 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jun 30, 2025

12. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Not clear, provide precise details and problem statement

    Janice supported this idea  ·  Jun 24, 2025

13. Allow agents to block number in RingCX

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 23, 2025

14. Allow public URL shorteners to be used with SMS/MMS messages.

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 17, 2025

15. Spam and Robo Calls

    74 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 12, 2025

16. Bulk Update for Emergency Response Locations

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 3, 2025

17. Sync RingCentral Desktop Application With RingCX

    288 votes

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    Planned  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 29, 2025

18. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 28, 2025

19. ability to delete the main Super Admin extension from the Admin portal

    36 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 27, 2025

20. RingCX allows you to pick up calls on the dashboard manually

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 27, 2025