← RingCentral Ideas

Settings and activity

150 results found

  1. Callback for missed calls

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Janice shared this idea  · 

  2. To have an option to select account validation either via SMS or email only

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice shared this idea  · 

  3. Download Calls - Performance Reports on PDF format

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Janice shared this idea  · 

  4. Presence: Add option to either have user's phone to ring or not if "Enable me to pick up a monitored line on hold"

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice shared this idea  · 

  5. Add SMS Logs to Manager Role

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Janice shared this idea  · 

  6. Corporate Directory for Yealink T41S

    2 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Janice shared this idea  · 

  7. Access call recordings for all users via Application

    19 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Janice commented  · 

    User ID: 62990084023Our customer wants to view and listen to all the employee's call recordings on his RC App instead of going to the service web.

  8. Provide reports to show the list of phone numbers that are not used or that has no activity for a certain time

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Janice shared this idea  · 

  9. Change the name of "Main Site" when multi-site is enabled

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Turn Off Extension Dialing Options

    59 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Option to hide Contact Center Numbers from the Caller ID drop down in the RingCentral Application.

    5 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Presence on Limited Extension

    16 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Activity Logs capture - RingCentral Desktop/Mobile App

    13 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. The ability to disable ECM (Error correction mode)

    7 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. User Groups do not respect Role Permissions

    3 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  18. Make Mobile Phone App compatible with Blue Tooth Hearing Aids.

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  19. Status sync with MAX agent and RC app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Set a specific extension for Intercom

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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