Settings and activity

275 results found

1. RingCX allows you to pick up calls on the dashboard manually

   8 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 27, 2025

2. AI follow-up emails in RingSense CX

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   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

   
   

   See the attached GIF

   Janice supported this idea  ·  May 15, 2025

3. Rejected calls should not return on the same member on call queue

   29 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 15, 2025

4. User List Incoming Call Set up Report

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 15, 2025

5. call offers for the longest wait time

   232 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 8, 2025

6. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   97 votes

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   New  ·  21 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 8, 2025

7. Allow Blocking Outbound Calls by Number

   208 votes

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   Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 8, 2025

8. Configure Avaya J179 for more than 3-way conference calling.

   20 votes

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   New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 1, 2025

9. Sending audio and video recordings using messages in the RingCentral app

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  May 1, 2025

10. Inbound Fax Ringing RC App

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 25, 2025

11. Automatically unhold the call on the Agent Leg (RC App) after making a consultation call using the Agent Leg (RC App).

    26 votes

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    New  ·  6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Apr 18, 2025

12. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    44 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 18, 2025

13. Accept calls from selected call queue

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 18, 2025

14. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    35 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 16, 2025

15. Outbound Calls Tagged as Robocall | RingCentral

    170 votes

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    Under Review  ·  37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 14, 2025

16. Historical Reporting handle count for digital channels in RingCX

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 11, 2025

17. Ability to remove the deleted users from the performance report

    33 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 10, 2025

18. Block incoming calls to the meeting room

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Apr 8, 2025

19. Report Tool for AI Notes

    17 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 3, 2025

20. Option to remove main company number for outbound caller ID settings

    49 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Mar 28, 2025