Settings and activity

37 results found

1. block spam and robo calls are disrupting our business

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Copy Existing Agent Roles to new roles

   6 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Feb 26, 2026

3. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   67 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Eugene supported this idea  ·  Feb 26, 2026

4. Remove or restrict option to choose "invisible" status

   22 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Jan 8, 2026

5. users login/logout audit

   13 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Sep 25, 2025

6. Device alert to have a timing condition (ie offline for mor than X hours)

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Aug 27, 2025

7. Admin Portal alert if a phone is offline

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  Aug 27, 2025

8. RingSense integration with Salesforce for RCX users

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Eugene shared this idea  ·  Jul 1, 2025

9. Disclaimer link to SMS texts

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Eugene supported this idea  ·  May 1, 2025

10. Company-Wide Contact List

    87 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Oct 9, 2024

11. Set the default virtual background for all users in an organization

    29 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Jun 28, 2024

12. Easily recover accidentally deleted phone numbers (DIDs)

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Jun 25, 2024

13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    668 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  May 14, 2024

14. WFM Pro - Able to sort the schedule by agent/start time

    17 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Mar 22, 2024

15. Allow Activity Codes colors to be customizable

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Eugene supported this idea  ·  Mar 22, 2024

16. 911 Alert Routing

    82 votes

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    5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

    Eugene supported this idea  ·  Mar 20, 2024

17. Follow the call journey from start to finish.

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    Implemented  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Eugene shared this idea  ·  Oct 20, 2022

18. Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Eugene shared this idea  ·  Jul 1, 2021

19. RC Messaging - “Notify me when available”.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Add an option to select Shared lines as default line for outbound calls from Deskphones

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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