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Settings and activity

28 results found

  1. Company-Wide Contact List

    77 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Eugene supported this idea  · 

  2. Set the default virtual background for all users in an organization

    23 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Eugene supported this idea  · 

  3. Easily recover accidentally deleted phone numbers (DIDs)

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    532 votes

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    Future Consideration  ·  85 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Eugene supported this idea  · 

  5. WFM Pro - Able to sort the schedule by agent/start time

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Eugene supported this idea  · 

  6. Allow Activity Codes colors to be customizable

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. 911 Alert Routing

    72 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  8. Follow the call journey from start to finish.

    3 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eugene shared this idea  · 

  9. Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Eugene shared this idea  · 

  10. RC Messaging - “Notify me when available”.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Add an option to select Shared lines as default line for outbound calls from Deskphones

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Lock email from end user updates

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Export Call Queues with all Call Queue details - Reports Feature

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Turn Administrative Email Notifications Off

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Consistency when Copying Call queue

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    49 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  20. Enable ability to add call queues to templates for new users

    21 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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