← RingCentral Ideas

Settings and activity

29 results found

  1. Disclaimer link to SMS texts

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Eugene supported this idea  · 

  2. Company-Wide Contact List

    80 votes
    Planned  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Eugene supported this idea  · 

  3. Set the default virtual background for all users in an organization

    25 votes
    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Eugene supported this idea  · 

  4. Easily recover accidentally deleted phone numbers (DIDs)

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Eugene supported this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Eugene supported this idea  · 

  6. WFM Pro - Able to sort the schedule by agent/start time

    16 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Eugene supported this idea  · 

  7. Allow Activity Codes colors to be customizable

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Eugene supported this idea  · 

  8. 911 Alert Routing

    72 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

    Eugene supported this idea  · 

  9. Follow the call journey from start to finish.

    3 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Eugene shared this idea  · 

  10. Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Eugene shared this idea  · 

  11. RC Messaging - “Notify me when available”.

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Add an option to select Shared lines as default line for outbound calls from Deskphones

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Lock email from end user updates

    26 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Export Call Queues with all Call Queue details - Reports Feature

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Turn Administrative Email Notifications Off

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Consistency when Copying Call queue

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    56 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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