Settings and activity

55 results found

1. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   18 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  May 9, 2024

2. RingCX Call Details "Call Termination by Agent or Caller"

   37 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  May 9, 2024

3. RingCX - Survey report

   25 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  May 9, 2024

4. WhatsApp Outbound API

   15 votes

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   2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

   RingCX has an API that facilitates this

   Ross Shorrocks supported this idea  ·  May 9, 2024

5. RCX Co-Browse option to view other browser windows / tabs

   11 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  May 9, 2024

6. RingSense: Payment/Plan Option to extend 1yr Call Retention

   31 votes

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   Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Apr 30, 2024

7. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   73 votes

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   Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Apr 25, 2024

8. Allow the @mention to be edited so you can remove the surname to make it more user friendly.

   1 vote

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   0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Ross Shorrocks shared this idea  ·  Sep 12, 2023

9. Special Rates Table - Call Barring

   3 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. API for external contacts

    17 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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12. Text to Speech for voice mail greeting

    21 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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13. ability to use license from parent cost center when adding user to child cost center

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. @mention to include just the first name in Glip

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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