Settings and activity

54 results found

1. Auto answer management options separately for inbound and outbound calling

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   32 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Oct 2, 2024

2. RingSense QM Report - Interaction Arrival AI Analytics

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   16 votes

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   Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Sep 13, 2024

3. Analytics by Dept

   42 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Aug 22, 2024

4. Route 911 call to onsite Police Force/Security vs. Public Emergency Services

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Aug 16, 2024

5. Enhance Agent States

   40 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jul 4, 2024

6. RingEX Mobile app needs to work with Android Auto for calls.

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 27, 2024

7. RC app to work with android auto

   18 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 27, 2024

8. Android Auto Answer Calls

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 27, 2024

9. add HUD feature to apple iphone app.

   21 votes

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   Under Review  ·  5 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Ross Shorrocks supported this idea  ·  Jun 27, 2024

10. Integrate WhatsApp to MVP plans

    53 votes

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    7 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 27, 2024

11. Direct Routing API for Teams toggle

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 27, 2024

12. OFCOM compliant Proactive and Predictive Dialler

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    18 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 21, 2024

13. Need option to schedule reports in Business Analytics with PDF

    70 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 14, 2024

14. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 14, 2024

15. Ring Central Video is too Resource Intensive

    41 votes

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    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 14, 2024

16. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 14, 2024

17. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 14, 2024

18. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 14, 2024

19. Attribute Mapping | Active Directory

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    27 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 13, 2024

20. Improve/Increase documentation

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Ross Shorrocks supported this idea  ·  Jun 12, 2024